Ict Support Analyst

**Company Name : Livlly Technologies Pty Ltd**

**Position: ICT Support Analyst**

**Location: Melbourne, Victoria**

**Employment Type: Full-Time (Permanent)**

**Salary: $76,000 - $80,000**

**About Us**:
**Livlly Technologies Pty Ltd T/A **Careable is a leading NDIS registered provider dedicated to delivering high-quality services and support to individuals with disabilities. We are committed to innovation and excellence in the NDIS sector, and we are looking for a skilled ICT Support Analyst to join our dynamic team.

**Role Overview**:
As an ICT Support Analyst at Careable, you will play a critical role in ensuring the smooth operation and development of our IT systems. You will be responsible for providing Tier 2 technical support, managing incidents, and contributing to the development of our in-house software solutions.

**Key Responsibilities**:

- Provide Tier 2 technical support to end-users, resolving complex IT issues efficiently.
- Manage and resolve IT incidents, ensuring mínimal disruption to business operations contributing to continuous service improvement.
- Contribute to software analysis and development, particularly around industry specific startup software solutions.
- Manage and maintain NDIS software such as Careview and eZaango ensuring seamless integration and functionality.
- Ensure robust networking and connectivity across multiple sites, adhering to regulatory and compliance standards.
- Administer and support Enterprise systems such as SharePoint, Intune, and Mobile Device Management (MDM) systems.
- Develop, monitor, and maintain technical documentation, operational procedures, and knowledge base.

**Qualifications and Experience**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in similar role
- Experience within the NDIS sector is essential
- Proficiency with NDIS software like Careview and eZaango.
- Experience in software analysis, especially in a startup environment.
- Strong understanding of networking and site connectivity.
- Hands-on experience with SharePoint, Intune, and MDM.
- Proven ability to provide effective Tier 2 technical support and manage incidents.

**Skills and Attributes**:

- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills, with the ability to build and maintain positive relationships within internal and external stakeholders
- Self-motivated individual who enjoys working in strong, collaborative team environments, with the ability to effectively manage competing demands.
- High attention to detail and ability to manage multiple tasks simultaneously.
- Commitment to continuous learning and professional development.

**Benefits**:

- Competitive salary and benefits package.
- Flexible hybrid working environment.
- Opportunity to work with a dedicated and innovative team.
- Professional development and training opportunities.

**How to Apply**:
Pay: $76,000.00 - $80,000.00 per year

Work Location: Hybrid remote in Bundoora, VIC 3083