Retail Operations Supervisor

2 weeks ago

Melbourne, Australia Savers Australia Full time

492636
- Melbourne, VIC, Australia
- Store Leadership
- Full time

**About our Business**

Since our humble thrift shop beginnings, we’ve come a long way in the secondhand space. We’ve grown from a single shop to a global reuse champion Every day at Savers, we proudly embrace our purpose to Champion Reuse. Creative, meaningful, dynamic, and fun-we’re a big little company that makes an impact in real ways, every day. How we do it, and the people that we do it with, matters a great deal.

**About the Role**

Reporting to the Retail Sales Manager at our **Brunswick store**, the Retail Operations Supervisor is responsible for leading our Retail Operations Team. The Operations team is responsible for ensuring our Savers customers and donors receive exceptional customer service.

A typical day for the **Retail Operations Supervisor** might include:

- Overseeing the day-to-day functions of the sales floor in a big box environment
- On a shift, providing leadership and supervision to a team of up to 12 team members
- Leading by example and role-modelling outstanding customer service by meeting and engaging with our wonderful customers and donors
- Welcoming and training new team members into our business, supporting them to succeed and grow in their roles.

**About You**

To ensure you can hit the ground running, you will have a mix of the following:

- Availability for full time hours on a roster from Monday to Sunday on a flexible rotating roster
- Experience managing teams in a fast-paced environment - you might have worked in retail, production, warehousing, hospitality, or other customer-focused industries
- Strong communication and coaching skills - you know how to empower and inspire your team to achieve their goals
- Impact driven - you want to make an impact on your team and your community
- Customer focused - we make service count, so you will need to be passionate about providing an exceptional experience at every interaction with our valued customers and donors
- Eager to learn - you are always looking to find a better way, adapt and improve
- Do the right thing - you are passionate about standing up for what’s right and doing what you say you will
- Celebrate uniqueness - we are made up of people from many different backgrounds, so you recognize that we all have something special to contribute.

We are a team of thrifters, always searching for the unique and one-of-a-kinds. With training, career development, and bonus opportunities, our team is a great one. You’ll positively impact Team Members, Customers, Donors, Your Community, and the Environment. If you are looking for a fulfilling place to work, with opportunities to grow, quarterly bonuses, and discounts across a range of retailers, travel and attractions, we want to meet you

**Please note**:

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