Customer Relations Officer
3 weeks ago
THE ROLE
The Customer Relations Officer is a critical position within the office as it gives the first impression of the organisation. Customer Relations Officers are an important part of the team and the role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the department.The department aims to be an employer of choice for people of diverse backgrounds and this role is a unique opportunity for you to bring your passion, skills and lived experience to ensure the department is a leader in diversity and inclusion.
Are you
- Are you energised by providing excellent service?
- Do you have good communication and interpersonal skills?
- Are you interested in working within a vigorous and dynamic work environment?
ACCOUNTABILITIES INCLUDE
*
- As part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
- Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
Please open the position description to read more.
This role is a designated for applicants from diverse backgrounds including race (multicultural), gender identity, disability, religious belief and sexual orientation as per the Special Measures provision of the Equal Opportunity Act 2010
COVID-19 VACCINATIONThe department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY
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