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Head of Customer Space

2 months ago

Bella Vista, Australia Big W Full time

**At BIGW, a job is never just a job.
**It’s the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a desire join BIG W's journey to be a true purpose lead digital retailer enabled by great store network and you’re looking for a place to develop, you could be who we’re looking for.

**- Lead key strategic priorities to transform the business in the digital age**
- **Business partner with key leaders across the BIG W**:

- **Workplace flexibility and friendly team culture
**The Team**
The Ranging Team is made up of smart people with smart ideas, helping to co-create the overall category plan right across BIG W. We’re a team that is curious, resourceful and willing to experiment with everything that we do. We analyse customer & market insights and data to come up with clear category plans, and we partner with our commercial, stores, marketing and replenishment teams to influence the location, range, price, flow and the shopping experience of our categories.

**The Role
We currently have an exciting opportunity to join the Space & Range Team as the Head of Customer Space.

The Head of Customer Space is a key leadership role responsible for driving the transformation of the Big W space capability. Responsible for the strategic management of store space, optimising for sales, GP, and availability, to reflect the communities we serve. They are accountable for ensuring a great customer experience through how we optimise our macro & micro space, how we flow and merchandise our categories and what are the best adjacencies across our store to maximise returns

**Some other responsibilities would include**:

- Accountable for optimising how customer space is used across our fleet
- Responsible for the transformation of the Big W space capabilities
- Key enabler of our store renewal program
- Key leadership role in Commercial Enablement, supporting the broader transformation journey
- Partner deeply across the Big W team, with a specific focus on relationships with Commercial, Store Operations, Format, Digital and Replenishment
- Lead the development of a best in class Macro space capability for Big W
- Lead the development of a best in class Microspace capability for Big W
- Owner of the space & range technology strategy to ensure it supports the broader business ambition
- Responsible for identifying and driving innovation that enhances our capabilities, improves our ways of working and delivers great outcomes for our stores, their teams and our customers
- Continuously challenge and improve our processes to deliver a better, simpler ways of working
- Deep problem solving skills and ability to make the complex simple
- Lead & develop the team, building capability and enabling the team to deliver our ambition end to end across Big W while fostering a great team experience
- Be an actively contribute and participate in Group Strategic Space chapter

**About You**

To be a successful Head of Customer Space, you will be a people and though leader coming from a commercial/retail background. You will have extensive experience using data analytics and insight to influence stakeholders to achieve a customer-first outcome.

You will also be passionate about leading one of key initiatives to support our BIG W business transformation journey.

**In addition, you will have**:

- Extensive experience in leading a retail Space capability
- 5yr plus Retail / Category management experience
- Proven ability to deliver major end to end transformation initiatives and leading teams
- Customer first mind set
- Ability to make the complex simple when influencing teams and senior stakeholders
- Proven track record working in an Agile environment
- If you meet a number of requirements but not all, we encourage you to apply**What's in it for you?**
- An attractive remuneration package
- Opportunity to collaborate with some of the brightest and best minds in Australia both across BIG W and Woolworths
- Tech options - Woolworths is the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
- An exciting career - as our business grows, so do the opportunities for our people
- Flexibility and work-life balance policies that will help you thrive

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