Application Support Analyst

4 months ago

Lidcombe, Australia BSA Full time

**About BSA**

BSA is a comprehensive technical service contracting company, listed on the ASX, that has successful long-term relationships with our clients. We are founded upon a commitment to provide innovative and flexible solutions, which are driven by a culture of continuous improvement.

Our clients and their customers benefit from BSA’s highly skilled and experienced resources, and a responsive Executive Management Team. The team at BSA share the same objective; ensuring a consistent managed approach with safety remaining central to every action performed.

At BSA, we care about people and the environment. We acknowledge our environmental, social and community obligations, and this contributes to an ongoing focus on safety and sustainability. BSA's geographic footprint stretches Australia-wide.

**About The Role**:
In this role, you will provide 2nd Level ERP
**Pronto Xi**) and CRM
**Salesforce**) support to the organisation where you will diagnose and troubleshoot incidents and requests in an efficient and effective manner to meet the Group Technology Service Levels for the following:

- Log, process and track queries and service requests using the Service Desk Management System.
- Perform second line investigation and analysis of Pronto/Salesforce queries and issues.
- Resolve second level customer queries, incidents and service requests in an effective and timely manner aligned with the Incident Management process.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Respond to incidents and requests for technical assistance in person, via phone or electronically.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Accurately escalate unresolved calls to 3rd Level resolver teams.
- Assist with Pronto/Salesforce upgrades, testing and training.
- Contribute to the creation and maintenance of support documentation.

You will provide in-person, remote and over the phone IT support for ERP/CRM related enquiries and will be required to have strong quality of service and effective communication skills with diligent ownership of your tasks. Including:

- Liaise effectively with skill groups, other team members or arrange for external technical support to ensure timely resolution of incidents
- Proactively identify opportunities for process improvements.

**About You**:
If you are looking for a role which will deliver variety and will allow you to be creative, solve problems, and make a difference for people and the organisation, this is your chance You will have a crucial role in supporting our business

Using your technical knowledge, you will use your investigative and problem-solving skills in a team environment and communicate effectively coupled with your exceptional written and oral communication skills help our end-users to resolve their problem or need. You will also possess:

- Knowledge of **Pronto Xi** ERP system and/or **Salesforce** CRM system.
- Relevant tertiary ICT qualifications or equivalent industry experience.
- Good attention to detail and time management skills.
- Positive can-do attitude and flexibility of approach.
- Flexibility to work outside of core business hours when needed.

**What we offer**:
We care deeply about creating a workplace where our team members feel valued, respected, and empowered. A role with us can enable you to develop and enhance your skills and experience. This is a great opportunity for you to join our diverse and inclusive culture and be part of a great team thriving in a collaborative fast-paced environment.

Join us and be a part of a progressive culture that is enjoyable, flexible and results driven.

  • Commercial Analyst

    1 month ago

    Lidcombe, Australia Lactalis Australia Full time

    Commercial Analyst OpportunityWe are seeking a highly motivated and detail-oriented Commercial Analyst to join our team at Lactalis Australia.As a Commercial Analyst, you will be responsible for analyzing customer profitability, evaluating trade spend effectiveness, and supporting the month-end close processes. You will also assist in the build of P&Ls and...

  • Commercial Graduate Analyst

    3 weeks ago

    Lidcombe, Australia Lactalis Australia Full time

    Job Title: Commercial Graduate AnalystAbout the Role:We are seeking a highly motivated and detail-oriented Commercial Graduate Analyst to join our team at Lactalis Australia. As a Commercial Graduate Analyst, you will be responsible for analyzing customer profitability and evaluating trade spend effectiveness.Key Responsibilities:Customer profitability...

  • Sales Operations Analyst

    1 month ago

    Lidcombe, Australia Rentokil Initial Full time

    Unlock Your Potential as a Sales Operations AnalystWe are seeking a highly motivated and detail-oriented Sales Operations Analyst to join our team at Rentokil Initial. As a Sales Operations Analyst, you will play a critical role in supporting our sales team by analyzing data, identifying trends, and implementing process improvements.Key...

  • Strategic Pricing Analyst

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    Lead Analyst Opportunity at COSCOS is seeking a highly skilled Lead Analyst to join our commercial team. As a key member of our team, you will play a critical role in driving business growth and profitability through effective pricing and commercial strategies.Key Responsibilities:Develop and implement pricing strategies to optimize revenue and...

  • System Analyst

    5 months ago

    Lidcombe, Australia 11 Recruitment Parent Full time

    Full-Time System Analyst - $95,000 p.a. plus superannuation - Operate within a professional setting On behalf of Leader Systems, a premier manufacturer and distributor of high-quality Information Communications Technology (ICT) products, we are conducting a search for a dedicated and skilled Systems Analyst for the location at Unit 2/44 Boorea St, Lidcombe...

  • Commercial Graduate Analyst

    3 weeks ago

    Lidcombe, Australia Lactalis Australia Full time

    We are seeking a highly motivated and detail-oriented Commercial Graduate Analyst to join our team at Lactalis Australia. As a key member of our commercial team, you will be responsible for analyzing customer profitability and evaluating trade spend effectiveness.Key responsibilities include:Customer profitability analysis and evaluation of trade spend...

  • Business Analyst

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    Job Title: Business Analyst - Pricing and Commercial StrategyAbout the Role:We are seeking a skilled Business Analyst to join our Commercial Pricing Team. As a Business Analyst, you will play a key role in developing and implementing pricing and commercial strategies for our new business segment.Key Responsibilities:- Work closely with Sales, Category, and...

  • Sales Operations Analyst

    4 weeks ago

    Lidcombe, Australia Rentokil Initial Full time

    Sales Operations AnalystWe are seeking a highly skilled Sales Operations Analyst to join our team at Rentokil Initial. This is a fantastic opportunity for a recent graduate or someone with business experience to step into a highly visible role supporting our Sales Team.Your key responsibilities will include:Conducting in-depth analysis of pricing issues to...

  • Senior Financial Analyst

    4 days ago

    Lidcombe, Australia REO Group Full time

    Financial Analyst Role OverviewThis is a high-impact role with the ability to drive critical financial support across the business.As a Senior Financial Analyst, you will be responsible for the preparation of month-end reporting and financial reporting of strategic business units. You will support month-end close, complete balance sheet reconciliations, post...

  • Business Analyst

    1 month ago

    Lidcombe, Australia 'COS Full time

    {"title": "Commercial Analyst Role", "description": "About the RoleCOS is seeking a Commercial Analyst to join our dynamic team, reporting to the Commercial Pricing Team Leader. As a key member of our new business segment, you will play a crucial role in our overall strategy, working closely with Sales, Category, and Implementation teams to optimize sales...

  • Lead Business Analyst

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    About the RoleCOS is seeking a highly skilled Lead Business Analyst to join our dynamic commercial team. As a key member of our new business segment, you will play a crucial role in driving commercial viability and profitability.Key ResponsibilitiesManage a team of analysts in a collaborative and supportive work environmentWork closely with executives and...

  • Lead Business Analyst

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    About the RoleCOS is seeking a highly skilled Lead Analyst to join our dynamic commercial team. As a key member of our new business segment, you will play a crucial role in driving our overall strategy and ensuring commercial viability of tenders and re-signs.Key ResponsibilitiesManage a team of analysts in a collaborative and supportive work environmentWork...

  • Lead Business Analyst

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    About the RoleWe are seeking a highly skilled Lead Analyst to join our Commercial team at COS. As a key member of our team, you will play a critical role in driving business growth and profitability through strategic pricing and commercial decisions.Key ResponsibilitiesLead a team of analysts in supporting commercial strategy and pricing decisionsCollaborate...

  • Lead Analyst

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive. Why? So we can deliver on our pledge to donate one...

  • Lead Analyst

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our...

  • Lead Analyst

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    Lidcombe, NSWAn exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive. Why? So we can deliver on our pledge...

  • Lead Analyst

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    Lidcombe, NSWAn exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can...

  • Business Insights Analyst

    3 weeks ago

    Lidcombe, Australia people2people Full time

    About the RoleThis is an exciting opportunity to join our team as a Business Insights Analyst. As a key member of our Commercial Finance team, you will be responsible for collecting, analysing, and interpreting data to provide actionable insights that drive strategic decisions within the business. Your key responsibilities will include:Collecting and...

  • Lead Analyst

    4 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive. Why? So we can deliver on our pledge to donate one...

  • Lead Analyst

    3 weeks ago

    Lidcombe, Australia 'COS Full time

    An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our...