Customer Service Specialist

3 weeks ago

Adelaide Region SA, Australia Allianz Australia; ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Customer Service Specialist | Adelaide

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
- Deliver excellence in customer service to ensure positive customer outcomes are achieved through services or sales.
- Provide quotes, sales and service policies and follow internal processes to achieve customer service and quality targets
- Manage Inbound and Outbound calls within set SLAs following company standards with the ultimate goal to achieve positive customer outcomes
- Understand customer insights and feedback and always act to put our customers best interest in everything you do
- Ensure compliance with all regulatory, legislative and internal compliance obligations.

About you
- Experience in a fast-paced customer service or contact centre role
- Insurance experience would be desirable (particularly in motor or home insurance) but training will provided
- Resilience in dealing with complex situations and clients under distress
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

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