Client Services Officer

3 weeks ago

Gold Coast, Australia Icon Group Full time

**Administration**

**Gold Coast**

**Part Time**

**Icon Cancer Centre Australia**

**Client Services Officer (Medical Administration / Reception) - Icon Cancer Centre Southport**
- Permanent, Part-Time Role (25 hours per week over minimum 4 days)
- Join the administration team supporting our oncology day hospital and making a difference in our patients lives.
- Varied role: Work across medical records, medical reception and patient admissions.

Centre Hours: 8am - 5pm, Monday - Friday

Location: Premion Place, Level 9, 39 White Street, Southport QLD 4215

**About Icon**

“Opportunities come at Icon that you don't get at other places. It also means there are endless professional development opportunities with different projects. Open your mind - see what possibilities are out there in Icon.”
- Georgina Whelan - Site Manager, Icon Cancer Centre_

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally. This care is delivered by a strong, experienced and passionate multidisciplinary team.

Patients are at the heart of everything we do. Our care is truly end-to-end. Our growth is fast. Our technology is cutting edge. And our social impact is global.

**Here’s why our people choose us**:

- **Purpose, at Pace**:We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
- **Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.
- **Connection, at Heart**:Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
- **Opportunity, at Hand**:We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

**The Opportunity**

As a Client Services Officer on a part-time basis based in Southport, you’ll join a truly connected and talented team who are passionate about delivering the best possible patient care.

Our team makes us who we are, they shape our impact and drive our success. And at Icon, you will be a true champion of our patients care by:

- Organising, retrieval and distribution of medical records for inpatient hospital admissions and appointments
- Sorting and filing medical records in filing bays or compactus
- Maintaining the records registers
- Completing Audits of Medical Records
- Creating new treatment plans and hard charts for clinics
- Greeting patients and visitors at reception ensuring they are received in a professional, efficient and friendly manner
- Facilitate the Patient Admission and Discharge procedures/paperwork
- Performing health fund checks upon patient arrival, discussing any costs / gap payments / co-payments
- Ensuring patients details are checked and updated on a regular basis
- Ensuring that patients arrivals are marked and manage wait room functions for both medical practice and day hospital as needed

***

**What we hope you bring to the team**
- Experience in a similar role within the Healthcare industry.
- Experience with Medicare DVA and Private Health.
- Excellent organisational and time management skills.
- Ability to work in fast-paced environment
- Ability to communicate with clarity both verbally (face-to-face and telephone) and written.
- Ability to use computer systems - competence required in Word and Excel.
- Delivery of excellent client service (to internal and/or external clients).
- Working autonomously, with a focus on compliance, repetitive tasks.

**A few of our benefits**
- Valued rewards and recognition program
- Structured professional development program
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Access to clinical and non-clinical education programs
- Employee Assistance Program

**Excited to join us?**

At Icon, build relationships that matter.
**At Icon, You Can**.

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