Customer Support Associate

5 days ago


Adelaide CBD, Australia Nivoda Full time

About Nivoda

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. Nivoda connects buyers and sellers of diamonds and gemstones on its online platform and facilitates the most transparent, efficient and cost-effective way to sell and buy diamonds and gemstones. Nivoda's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 100+ FTEs globally

Role

Do you have the experience, drive, energy, and passion for delivering world-class results? We want to meet you

Key Responsibilities:
Take care of all customers who have already completed a purchase with any after sales requirements or information

Supporting customers by providing quick, honest advice and confident and clear responses

Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to

Continuously contribute ideas on how Nivoda’s service, process and systems can be improved

Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.

Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers

Keep customers well informed of changes to their order

Completing tasks at a quick pace with effective management

Record issues and work with other teams to improve customer experience

**Requirements**:
Australia based, fluent English speaker

Excellent & courteous written and verbal communication

Experience in a customer service and facing role and willingness to learn

Knowledge of diamonds preferable but not required

Responsible and reliable

Excellent people skills and compassion

A team player and can collaborate with wider teams

Passionate about great customer service

Ability to manage time effectively

What we offer:
Ability to join an exciting and truly global team.

A vital role and pivotal to the organisation's success.

A dynamic work environment in a fast-paced and growing company.

Ability to join and contribute to a company during an exciting exponential growth and expansion phase.

Ability to work remotely.

Flexible working hours.

Generous holiday entitlement

**Job Types**: Full-time, Part-time

**Salary**: $25.25 - $37.25 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Flexible hours

Supplemental pay types:

- Performance bonus

Work Authorisation:

- Australia (preferred)


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