Field Service Technician

2 months ago

Henderson, Australia Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**INTRODUCTION**:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.

Metso is seeking a motivated, highly technical Service Technician to join our high achieving Service team. This role will play a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales. This challenging role will be based in Henderson but will require frequent site travel.

**WHAT YOU'LL DO**:
Provide technical liaison services between customers, product divisions and sales personnel.
Provide hands-on mechanical service work in the field to Metso customers.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers
Promote the sales of OEM spare parts and wears material components
Supervise and oversee Field Service projects on customer sites
Complete field machine inspections per global and customer procedures. Escalate questions and analysis to Technical Support and Engineering
Prepare post site reports, time sheets and expenses after site visits
Support quotation work by providing scope of work, initial planning and costing information
Promote Technical Support value add and support Technical Support Teams
Support warranty process and Root Cause Analysis (RCA) where applicable
Trigger maintenance of CRM with Eq. operational information. Link Service Reports to equipment information in the Installed base
Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM

**WHO YOU ARE**:
A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
Experience must include at least two years from one or several of the following industries: mining, aggregate or contract crushing
Experience with the maintenance of vibrating screens and crushers
Basic computer literacy in MS Office - Word and Excel
Must have current motor vehicle license and passport.
Must be able to pass random medical and drug tests.
Must be physically fit.
Excellent communication and interpersonal skills.
Excellent negotiation and presentation skills.
Ability to travel within short notice.
Screen Installation and commissioning testing
Complete Metso group Screen commissioning warranty registrations
Experience in the usage of databases and MS Project.

What's in it for you?

Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority - both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
Additional Annual Leave benefit - Gender Neutral Paid Parental Leave of 18 weeks at full pay
Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
Comprehensive medical benefits including discounted private health insurance for employees and immediate family

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, g

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