Call Centre Operator

2 months ago


Gosford, Australia Charterhouse Recruitment Full time

**4 x Call Centre Operator**
- **Pay rate: $32.16 per hour + super**
- **Contract length: 02/06/2023 - 29/09/2023 (possibility of extension)**
- **Location: Gosford**

**The role**:

- Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in the inhouse systems
- Process a range of transactions across the service line accurately
- Other administrative duties as required

**Skills/Experience**

As the Customer Concierge Operator you will often be the first point of contact. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- High level of professionalism
- Strong and accurate date entry skills
- Strong problem-solving abilities, especially in a fast-paced environment
- Proficient in MS Office Suite, ie Outlook and Teams

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

The successful contractors will be placed on a 4 week rotating roster - they will work the same shift for a 4 week period and will then transition to anther sift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically one roster they will work an early start shift (e.g. 7am start), then a mid-shift (e.g. 9 - 10am start), then a late shift (e.g. 11am start)

**How to apply**

**Job Type**: Contract
Contract length: 3 months

**Salary**: $32.16 per hour

Ability to commute/relocate:

- Lithgow, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 18/05/2023
Expected Start Date: 02/06/2023


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