Identity and Access Management Support Officer
2 weeks ago
**Your opportunity**:
As the Identity and Access Management Support Officer you will:
- Participate in the resolution of IAM requests and issues for departmental users within reasonable timeframes and ensuring agreed service levels are met.
- Provide operational support through effective questioning, negotiation and conflict management for all IAM related incidents as required.
The Identity and Access Management Support Officer reports to the Manager, Information Security Services, Enterprise Technology Services, Information and Technologies Branch.
**Your role**:
- Perform standard IAM tasks including maintenance of relevant records and documentation.
- Receive and respond to routine requests for IAM support, providing timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
- Assist in the investigation and resolution of IAM issues in accordance with established procedures.
- Document incident and event information and contribute to the production of incident, exception and management reports.
- Provide enhanced support, log incidents, problem requests, log changes and questions related to the IAM platform and provide an escalation path for third level staff.
- Contribute to maintaining and supporting the IAM Solution, ensuring services are delivered efficiently and effectively through monitoring services and tools.
Please view the Role Description for a full list of duties.
**How to Apply**:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a a brief letter (2 pages maximum) addressing the requirements as outlined in the sections "Your opportunity" and "Your role", why you are interested in and capable of performing the role. This should not be a restatement of your resume, but rather your opportunity to tell us about yourself, highlighting how your experience, skills, knowledge, and personal attributes make you the best person for the job - please review via the advertisement on Smartjobs
**Contact Name**: Cara Fitzgerald, (07) 3034 5221
**Closing Date**: Sunday, 26 February 2023
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
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