Platform Operations Lead

7 months ago

Sydney, Australia NSW Government -icare Full time

Highly skilled Robotic Process Automation expert with 8+ years of Ops experience.
- Facilitate communication between teams as required and assist with the continuous improvement.
- Permanent Full-Time Opportunity, Kent St CBD Sydney & Hybrid Work option

**About the Role**

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as **Platform Operations Lead (Automation)** you will:

- Lead platform operations and CRs for enterprise automation solutions aligned to the icare’s strategy using robotic process automation, chatbots, machine learning and AI driven solutions.
- Ensure that work is routed to the run and environment teams. Assist in the identification of people to service adhoc requests, releases, environment issues, and critical defects.
- Support in selecting the right technologies and leading the execution to implement the solutions.
- Engaging relevant teams and their stakeholders in prioritisation and management of the pipeline of work. Balance the needs of the requestors with the health and capacity of the team, identifying any tension between the two and assisting in addressing the issue.
- Vender relationship management - ensuring focus on key production issues and they are addressed in a timely manner
- Serve as a point of escalation for issues with production, lower environments, and the teams that run them.
- Drive the development, implementation and improvement of consistent processes and standards for the ways of working within the teams.
- Identify any opportunities to increase the productivity of the run and environment teams and help bring them to fruition.
- Coordinate and monitor the resolution of critical defects, identifying the right people to assist, ensuring that collaborate effectively, and that internal stakeholders are kept informed of progress / outcomes.

Operations and production support governance to facilitate the transition from the build to run teams, identifying potential gaps, implement improvements in knowledge transfer and refinement of agreed / negotiated processes.

**Skills & Experience**
- Qualifications in Automation Anywhere A360 and similar RPA platforms.
- Tertiary level qualifications at degree level in business management or related discipline or equivalent knowledge, skills and experience acquired through extensive experience.
- Highly developed collaborative and partnering approach to stakeholder management.
- Qualification in Program Management (MSP).

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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