Observability Platform Operations Lead

6 months ago

Sydney, Australia ING Full time

The Centre of Expertise (CoE)for Site Reliability Engineering (SRE)supports the organization’s strategy by enabling SRE capabilities towards continuous focus on system health, reliability, availability, capacity, performance, continuity, and management of IT services.

Excellent opportunity for a **Platform Operations Lead**, to join our SRE COE team for this newly created position reporting to Site Reliability Engineering Lead. You’ll play a critical role in managing and maintaining our organisations observability and incident response technology infrastructure and services. You’ll be overseeing the operation and performance of our observability platforms (Splunk, Grafana stack, PagerDuty) to ensure reliability, scalability, and security.

**What you’ll do***
- Lead the operation, maintenance, and optimization of our current and future observability platforms, to ensure 24/7 availability and reliability.
- Lead incident response efforts, including root cause analysis, resolution tracking and post-incident reviews.
- Develop, track and report on SLI/SLO and key performance indicators for the observability platforms.
- Mentor and lead a team of platform operations Devops/Engineers.
- Collaborate with security teams to enforce best practices, maintain platform security, and address vulnerabilities.
- Plan and manage a backlog of support work includes but not limited to incident response, defects, vulnerabilities, and security/risk related documentation.

**What we’re looking for **
- Demonstrated experience with running as small operations function within a broader technology organisation.
- Good working knowledge of Container Technologies Docker, OpenShift, Kubernetes.
- Good working knowledge of virtualization technologies-VM Ware environments
- Good working knowledge of Azure Cloud technologies (AzureDevops, Azure Cloud etc).
- Experienced in one or more scripting languages-PowerShell, Python, BASH.

**What’s in it for you**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Sydney) and from home.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home. We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

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