Customer Support Officer

6 days ago


Kedron, Australia KBH Solutions Full time

Salary up to $62,645k plus super
- Kedron Location - parking available
- Split WFH/WFO Flexible working hours

Customer Support Officer required, strong customer service focus, administration and recoveries.

Spending the first 90 days in the office, you will then have the option to split your time between working from home and the office.

Busy customer service / administration and recoveries role that requires a proactive positive attitude and a strong work ethic. Your strong negotiation and customer service skills will help you achieve success in this role.

Managing a portfolio of debtors your key responsibilities in the role include:

- Work with customers to resolve outstanding debts and negotiate payment plans
- Handle and resolve queries and billing schedules
- Processing reconnection requests
- Provide exceptional customer service through building and maintaining relationships
- Inbound and outbound call management along with written communication
- Have strong attention to detail for making accurate file notes and updating the database.
- Adhere to Privacy Act, ACCC and Legislative requirements
- Adhere to internal policy, system processes and external regulatory requirements

To be successful in this role you will need to demonstrate:

- Debt recovery knowledge or experience preferred but not essential
- Knowledge in billing and credit processes in the Energy industry favorable
- Strong negotiation, problem solving skills and communication skills
- Strong written and communication skills
- Ability to always remain professional, respectful, and cooperative.
- A team player with a positive mindset
- An ability to build rapport and manage positive relationships.

Working Monday to Friday 8am to 4pm flexible, onsite parking available along with the great team environment.

If you have any specific questions relating to this role, please contact Megan on 0412 611 190



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