Customer Service Officer Cos49

5 months ago

Colac, Australia Colac Otway Shire Full time

**Are you looking for a career-lifestyle opportunity?**

**Looking for a dynamic and diverse work environment within a supportive organisation?**

The Colac Otway Shire Council are seeking an exceptional individual to join our Customer & Communications Department as **Customer Service Officer.**

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

As **Customer Service Officer **you will ensure that Council:

- Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
- Provides a customer service experience consistent with Council’s values and best practice standards.
- Is responsive to customer needs from face to face, telephone and digital services.

**K**ey responsibilities include**:

- Providing a friendly, courteous and responsive central point of contact for customer enquiries, transactions, customer requests.
- Resolving customer service enquiries and customer feedback through accurate and efficient personal attention, following the Customer Service Charter.
- Maintaining up-to-date knowledge of legislation, policies, procedures, events, activities and changes to Council operations in order to provide accurate information and assistance to customers.
- Responding to enquiries on designated aspects of the Council’s operations the first point of contact as per current procedure or direct complex and technical enquires to persons in the appropriate department.
- Accurately register and record customer requests using a wide range of computer systems including a Customer Request System and Record Management System.
- Performing administration and cashiering duties under supervision including receipting, reconciliation and banking by using our Financial Management System.
- Being pro-active in advising and recommending (online) services and information to residents and customers.
- Facilitating a culture of continuous improvement, collaboration and exceptional customer service.
- Answering and screening all phone calls by assisting, connecting and / or transferring all inbound calls efficiently.

***About You**:
To support your success in this role you will:

- Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with mínimal supervision, using initiative and adapting to a constant changing and fast-paced environment.
- Have excellent communication skills and demonstrated problem solving abilities.
- Show sound administration and clerical experience including cash handing and reconciliation.
- Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations.
- Show well-developed computer literacy and skills, including experience in using databases, Customer Request Management technology and other computer software programs.
- Demonstrate ability to think laterally to source accurate information quickly and effectively.

Salary information: $65,257.92 to $68,803.80 per annum plus superannuation.

**For further information and how to apply**:

- Download and review the Position Description **including the Key Selection Criteria.**
- Current resume
- Key Selection Criteria Responses

Anne Howard

**Chief Executive Officer**

***_Colac Otway Shire Council is a child safe organisation and is committed to creating_**_ a diverse environment and is proud to be an equal opportunity employer._

  • Customer Service Officer

    2 weeks ago

    Colac, Australia are-able Full time

    Posted: 28/10/2024 Closing Date: 10/11/2024 **Job Type**: Permanent - Full Time Location: Colac, 178 Murray Street Job Category: Administration and Office **Who is are-able?** For over three decades, we have been transforming lives in local communities by providing services and fostering connection as WDEA Works. We are embarking on an extraordinary...

  • Retail Customer Service Officer

    5 months ago

    Colac, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 month ago

    Colac, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    5 months ago

    Colac, Australia HOBAN Recruitment Full time

    Accelerate Your Career: Join Our Team of Customer Service and Licence Testing Professionals in Colac! Are you ready to shift into high gear as a Customer Service Officer / Licence Testing Officer? Get revved up and join our clients passionate team dedicated to providing exceptional service to Victorians on the road. This is your chance to be part of an...

  • Retail Customer Service Officer

    3 weeks ago

    Colac, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...

  • Retail Customer Service Officer

    4 weeks ago

    Colac, Australia Australia Post Full time

    Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our...

  • Customer Service Officer

    5 months ago

    Colac, Australia HOBAN Recruitment Full time

    Join our team in Colac and embark on a journey of growth and fulfillment! Are you a high-level Customer Service professional with a knack for exceptional phone interactions, looking for an exciting opportunity close to home? We have the perfect role for you! What You'll Do: - Uphold our clients' policies, ensuring satisfaction both over the counter, on...

  • Customer Service Officer

    2 weeks ago

    Colac, Victoria, Australia WDEA Works Full time

    We are seeking a Customer Service Officer to join our team at are-able, a community-focused not-for-profit organisation. As a Customer Service Officer, you will be the first point of contact for employers and clients at reception and over the telephone, providing a welcoming and helpful service.This role is perfect for someone who enjoys working in a...

  • Customer Service Coordinator

    2 weeks ago

    Colac, Victoria, Australia Chandler Macleod Full time

    **About the Role**This is a fantastic opportunity to join a leading Federal government agency that supports Australians in achieving their goals and improving their lives. As a Customer Service Coordinator, you will be a key member of the team, working closely with colleagues to deliver exceptional service to customers.**Key Responsibilities**Managing and...

  • Customer Service Representative

    4 days ago

    Colac, Victoria, Australia Randstad Full time

    About the RoleThis role involves engaging with participants to resolve matters through planning tasks that adhere to legislative requirements. Key responsibilities include providing front-line support at the office counter and reception, assisting participants with enquiries, and guiding them through self-help kiosks and online support services.Key...

  • Retail Customer Service Representative

    4 weeks ago

    Colac, Australia Australia Post Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Officer. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and providing top-notch service to our customers.Key ResponsibilitiesProvide exceptional customer service and sales...

  • Customer Service Representative

    3 weeks ago

    Colac, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our store team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer service and support to customers...

  • Customer Service Representative

    6 days ago

    Colac, Victoria, Australia Telstra Full time

    Job TitleDeliver exceptional customer service in a fast-paced retail environment. Assist customers with product and service information to achieve sales and performance targets.Key ResponsibilitiesProvide quality customer service to all customersMaximise sales by offering latest product and service informationAchieve sales and performance targetsEnsure store...

  • Customer Service Associate

    2 days ago

    Colac, Victoria, Australia Coles Full time

    At Coles Supermarkets, we're looking for individuals who are passionate about delivering exceptional customer experiences. As a Customer Service Agent (CSA), you will play a vital role in helping us achieve this goal.Our CSAs are the face of our company, interacting with customers in their homes and providing them with a positive experience. To excel in this...

  • Client Services Officer

    2 months ago

    Colac, Australia Findex Full time

    About the RoleWe are seeking a motivated and self-driven individual to join our Client Services team as a Client Services Officer. This is a permanent, full-time opportunity based in our Geelong office.Key ResponsibilitiesPrepare accurately reconciled client review reporting for Advisers.Liaise with fund managers and maintain client portfolios through...

  • Customer Service Representative

    2 months ago

    Colac, Australia Telstra Full time

    Job SummaryDeliver exceptional customer experiences in our retail stores, providing product and pricing information to customers. This part-time position offers a rewarding and fast-paced environment.Key ResponsibilitiesProvide quality customer service to all customersMaximise sales by offering latest product and service information to customersAchieve sales...

  • Customer Service Representative

    2 weeks ago

    Colac, Victoria, Australia Coles Full time

    About the RoleWe're looking for a motivated and enthusiastic individual to join our Checkouts and Assisted Checkouts team at Coles Supermarkets. As a key member of our team, you'll be responsible for providing excellent customer service, scanning items, processing payments, and engaging with our customers.About YouYou'll be a go-to person for customer...

  • Customer Service Representative

    2 weeks ago

    Colac, Victoria, Australia Coles Full time

    About the RoleAs a Customer Service Agent (CSA) at Coles Supermarkets, you will be responsible for delivering customer orders to their homes in a safe and efficient manner. This role requires you to navigate through busy streets, suburban roads, and regional areas, ensuring that you arrive at your delivery points on time.About You and Your SkillsYou must...

  • Retail Customer Service Representative

    3 weeks ago

    Colac, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant in our Colac store. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key Responsibilities:Provide outstanding customer service and support to...

  • Customer Service and Sales Representative

    3 weeks ago

    Colac, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Service & Sales professional to join our team at Telstra. As a Customer Service and Sales Representative, you will be responsible for delivering exceptional customer service and sales experience to our customers.Key ResponsibilitiesProvide quality customer service to all...