Business Support Officer

4 weeks ago

Parramatta, Australia Australian Childcare Alliance NSW Full time

**Do you enjoy talking with all sorts of business owners and employers (including early childhood education and care providers)?**:

- **Are you often described as having an older head on your shoulders?**:

- **Do you come across as being commercially-minded?**:

- **Are you creative and can think outside-of-the-box?**:

- **Do you enjoy taking on new and unfamiliar projects?**:

- **If so, this could be the opportunity for you**

The Australian Childcare Alliance (ACA) NSW is the peak body for 1,600+ privately-owned early childhood education and care services in New South Wales. We provide advocacy, policy, regulatory and industrial support and advice, member services, and professional development for our members across the state.

**What we can offer you**:

- Comfortable and safe work environments.
- Positive work/life balance culture.
- Personal and professional development available, including free training.
- Helpful team environment and mentors.
- Varied, challenging and rewarding role.
- Novated lease for an electric car to be privately owned by you.
- Free on-site off-street parking.
- Minimum $70,000 per year (or $35.90 per hour) plus super.

**About the role**:

- Answering calls and enquires from ACA NSW members (ie owners of early childhood education and care services).
- Working through with ACA NSW members on their business/legal/regulatory queries.
- Supported by a team to provide value-add to ACA NSW members, supplier members and sponsors.
- Referring members to ACA NSW’s legal, industrial, regulatory and other business support experts.
- Supporting the Executive Committee (ie the board), the CEO and Sub-Committees.
- Identifying members' needs and tailoring specific solutions to solve them.
- Providing outstanding customer service to members.

**About you**:

- Ability to understand, identify and resolve members' business/commercial issues.
- Bright and energetic personality, who enjoys interacting with a wide variety of people.
- Demonstrate pro-active, can-do, value-add attitudes.
- Can work in teams as well as independently in a self-reliant manner.
- Intermediate competency with Microsoft Outlook, Word, Excel, PowerPoint and Adobe Acrobat.
- Strong verbal and written communication skills.
- **PLEASE NOTE**:_ _Early childhood education and care (aka childcare) experience is not required. However, you will be expected to learn about the industry sector's law, regulations and practices using your accumulated and transferable skills and experiences._

Australian Childcare Alliance NSW

**Salary**: From $70,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging
- Travel reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Christmas bonus

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Expected Start Date: 14/08/2023

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