Service Desk Support Analyst

2 weeks ago


Canberra, Australia Paxus Full time

We are looking for a Digital Support Analyst to work in a high performing, fast paced customer service focussed team environment, under direction of the Digital Support Services Team Leads.

Digital Support Analysts provide level 1 IT help desk support to users of the Department's Information and Communications Technology (ICT).

The Analysts respond to user enquiries, assess problems and issues with the Departments ICT hardware and software and help to resolve these issues for end users, providing an excellent customer experience.

**Essential criteria**

1. Demonstrated experience in the provision of level one service desk support including delivering high quality customer service to users of information and communications technology (ICT).

4. Ability to provide clear communication about ICT issues, to be able to research issues in order to fix quickly, to provide accurate and relevant information and advice to organise work and think through problems.

5. Work within a rostered environment providing support from Monday to Friday between 8:00am to 6:00pm.

**Note**: To be considered for this role you must be AU Citizen with ability to obtain a Baseline Clearance.

**Job Types**: Full-time, Contract

Pay: $35.00 - $55.00 per hour

Schedule:

- 8 hour shift


  • IT Support

    4 weeks ago


    Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/NL0698**Title**: - IT Support / Service Desk - Windows 10 - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Long term Federal Government Program of work!**: - **12-month Contract Plus 2-year extensions!!**: - **Rewarding Rates!!** One of...


  • Canberra, Australia Continuum Jobs Full time

    IT & Telecomms - Canberra - Permanent / Full Time 16/02/2023 **Service Desk Analyst** - **upto $80,000 Package**: - **Unique government opportunities** **About the role** As a Service Desk Engineer you will be responsible for providing multi-level support such as call logging, incident resolution, service requests and other tasks to provide ICT support...

  • Service Desk Analyst

    4 weeks ago


    Canberra, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Global IT Company / Federal Government Client**: - **NV1 clearance is required** A leading global ICT organisation is currently seeking a Junior Service Desk Analyst to perform level 1 IT support services for a large federal government environment based in Canberra ACT. **Key Responsibilities**: - All Incidents, Queries,...


  • Canberra, Australia The Treasury - Australian Government Full time

    The IT Service Desk provides IT support to the Treasury’s staff and portfolio agencies. The successful applicant(s) will have well developed interpersonal, communication and client service experience within the Information Technology industry. A merit pool is to be established from this process. **Service Desk Analyst - APS 4** Key responsibilities will...


  • Canberra, Australia ASIC Full time

    The role Providing high quality support and services to clients across ASIC. Assisting the IT Service Desk Manager to ensure that maintenance and operational standards are met. Taking ownership of customer issues and requests by pro-actively managing a positive client experience. Guide other members of the Service Desk around process and technical...


  • Canberra, Australia Sprinx Pty Ltd Full time

    **Role: - Service Desk Level 1/Level 2 Officer (Multiple openings)** **Security Clearance **Location-** Canberra, ACT - Work with the DesktopOne Program to ensure successful client transition with software and hardware rollouts - Be the first level of leadership for the Level 1/Level 2 ICT Desk-Side Support Officers. - Steward the Level 1/Level 2 ICT...

  • IT Support Analyst

    4 weeks ago


    Canberra, Australia IT Alliance Australia Full time

    Canberra **Attorney-General's Department** One of our **Federal Government** clients is looking for **IT Support Analyst **in **Canberra**.** **We are looking for the following Skills/Experience**: - Strong experience in the provision of desktop/network support services with the ability to handle an interrupt driven environment meeting deadline whilst...

  • Service Desk

    4 weeks ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future The National Library...

  • Service Desk

    4 weeks ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS6 - Systems Administrator, Service Desk**: - A great opportunity to provide your technical expertise to support the National Library’s service desk - Work in a supportive, flexible environment The National Library of Australia is seeking to fill the important role of **APS6 System Administrator,...

  • Service Desk

    4 weeks ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...

  • Service Desk

    3 weeks ago


    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 6 - Program Manager, Service Desk**: - A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills - Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support...

  • Service Desk Analyst

    4 weeks ago


    Canberra, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...


  • Canberra, Australia Fujitsu Full time

    About the role We are looking for several Service Desk Support Officers to assist our large Government client in managing a range of ICT capabilities to support ICT operations. This will include providing Level 1 and Level 2 technical support following ITIL methodology. A Baseline security clearance is essential. There will be shift work commencing from...


  • Canberra, Australia Australian Criminal Intelligence Commission (ACIC) Full time

    Location: Canberra - Position Type: Ongoing - Salary: $71,560-$77,699 **About the role** The purpose of this role is to ensure the effectiveness and efficiency of IT support services to the ACIC and its external stakeholders. Key responsibilities: - Conduct 1st level troubleshooting and diagnose technical issues on a range of systems - Support the use of...

  • Service Desk Manager

    4 weeks ago


    Canberra, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Service Desk Manager

    4 weeks ago


    Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...


  • Canberra, Australia Cleared ICT Full time

    Location: - Canberra - Sectors: - ICT - Employment type: - Contract - Salary: - Negotiable - Contact name: - Daniel Crowe- Job reference: - BBBH1828_1705895033 - Published: - about 13 hours ago Cleared are supporting the Intel Agencies are looking to speak to TSPV Data Transfer and Support Analyst for multiple positions. This opportunity you will...


  • Canberra, Australia Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...


  • Canberra, Australia Unisys Full time

    **Job Description** We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes...