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Aps4 Service Desk Analyst, Canberra

2 months ago

Canberra, Australia Australian Criminal Intelligence Commission (ACIC) Full time

Location: Canberra
- Position Type: Ongoing
- Salary: $71,560-$77,699

**About the role**
The purpose of this role is to ensure the effectiveness and efficiency of IT support services to the ACIC and its external stakeholders.

Key responsibilities:

- Conduct 1st level troubleshooting and diagnose technical issues on a range of systems
- Support the use of hardware and help manage hardware inventory including desktops, laptops, and mobile phones
- Provide assistance with administrative tasks / data entry
- Assist with the creation of Knowledge Base Articles (KBAs)
- Assist in completing the day-to-day tasks and priorities set out by the Service Desk Team Leaders and Assistant Director Service Desk
- Participate in after-hours on-call roster.

To be successful in this role, you will demonstrate the following experience, skills and attributes:

- Has a passion to provide excellent customer service with experience in a customer facing role
- Displays a genuine interest in information technology and is enthusiastic about continuous professional development
- Displays strong analytical and problem-solving skills, and is detail oriented
- Is able to work cooperatively in a small team environment to build and maintain productive working relationships with team members and other stakeholders
- Exhibits well developed written and verbal communication skills

**Essential qualifications**
- Tertiary ICT qualifications or equivalent/demonstrated experience are highly regarded.

**Eligibility**
- **Citizenship** - To be eligible for employment with the ACIC, applicants must be an Australian citizen.
- **Security Clearance** - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
- **Vaccination Status** - To be eligible to work at the ACIC, you must be fully vaccinated against COVID-19.

More information about our conditions is available in the ACIC Enterprise Agreement 2016-2019 and Determination 2022/1 on our website.

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