Service Receptionist

A **service receptionist** opportunity exists within our Service Department at Nunawading Auto Pty Ltd which comprises of multiple franchises within the Automotive Industry. This environment has an array of tasks including but not limited to providing high levels of customer service each day to our broad range of customers, providing service bookings, recommendations and general administration duties to ensure our dealership is number one for customer experience

You will ultimately be the face and first point of contact for our service customers upon entering our Service Department, therefore you must demonstrate high levels of customer service skills, be forward thinking, confident in your approach and be professionally presented.

Tasks will surround all initial inbound calls, walk-in enquiries, providing and assisting customer enquiries, making customer bookings and scheduling of vehicles for service and repair.

Applicants for this position would ideally have franchised automotive dealership or automotive industry experience. On the job training will be provided along with a friendly team environment all working towards the same goals and objectives.
- Delivering a pleasant customer experience;
- Ensuring all inbound and outbound communications are handled promptly and accurately;
- Providing a valet shuttle to perspective clients as required
- Working with internal departments to negotiate positive solutions for our customers;
- Scheduling customer service bookings
- Be able to work as part of a team, provide effective communication; and
- Previous experience in a similar customer service environment;
- Experience in customer data entry (Pentana Solutions)
- Impeccable telephone manner;
- Exceptional communication skills - written and verbal;
- Proven experience owning and resolving customer's queries;

An interest or knowledge of automotive terminology is helpful, but not a requirement for the role. In-house training and support will be provided.

By joining our customer service team you'll become part of a professional and dynamic department that is the core of our success. If this challenge sounds like something you'd look forward to, APPLY within

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

Ability to commute/relocate:

- Nunawading, VIC 3131: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 31/05/2023
Expected Start Date: 05/06/2023