Dispatcher

5 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

An exciting opportunity has arisen to join the Motoring Dispatch Team on a permanent basis, working shifts between 6am - 11pm Monday to Sunday.
- Reporting to the Dispatch Shift Team Leader, this role is pivotal in delivering member service through efficient utilisation of roadside resources and managing the member relationship throughout their vehicle breakdown experience.
- What will you be doing?

Dispatcher responsibilities involve a range of daily activities including:
- Efficient and effective allocation of resources to provide service in a timely manner to members in Western Australia-
- Communicating and influencing internal/external stakeholders-
- Providing a proactive and outstanding member experience-
- Maintaining a safe workplace for yourself and ensuring the safety of resources and members-
- Collaborating with colleagues to identify efficiencies with system and processesWhat are we looking for in you?- The flexibility to work various shifts Monday to Sunday between 6am - 11pm-
- Outstanding communication and relationship building skills-
- A strong focus on service excellence-
- Demonstrated problem solving and decision-making skills-
- Proven ability to work effectively in a team environment-
- Able to adapt and embrace change in a workplaceRAC are looking for people who are committed to building a safer, sustainable and connected future for West Australians. From Insurance, Auto Service Centres, Roadside Patrols, Travel, Security, Holiday Parks and Resorts to Finance - we are a diverse, profit for purpose organisation, that has been reinvesting our profits back into the WA community for more than 116 years.
- Supporting Diversity & Inclusion

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