Guest Relations Attendant

3 months ago

New Lambton, Australia Wests Group Full time

**About us**

The Executive and Gateway are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.
- We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following **perks** and benefits**:
- Paid Parental Leave & 12 months of maintained superannuation-
- 5 days Wellbeing Leave - proactively manage your wellbeing-
- Flexible work option-
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays-
- 17.5% annual leave loading-
- Paid traineeships and leadership development courses-
- 40% discount off meals for club employees-
- $25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added bonus, this offer extends out to your partner as well-
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa-
- Discounted nib Health Insurance-
- 24/7 Employee Assistance Programs-
- Free annual flu vaccinations**About the position**

The Executive currently have an opportunity in our Guest Relations team for an experienced Night Auditor. With our front desk open 24 hours the position will include:

- Guest check ins / check outs
- Online bookings
- Administrative tasks
- Managing guest enquires and requests
- General cleaning
- Hotel security

This position will require availability to work across a 7 day roster including afternoons, overnights, weekends, and peak holiday periods including public holidays.

***

**Rostered hours for this role will be Saturday, Sunday and Monday night from 9pm-7am.**

**Certifications required: RSA and Criminal Check (Criminal Check cost covered by Wests)**

This position has been identified as a Traineeship opportunity - Gain a Cert III in Hospitality, a nationally recognised qualification.

**About you**

You are a mature and reliable team player with a strong work ethic. The position requires someone with a high level of communication, both written and verbal, and the ability to handle situations on duty without a manager present. You will have previous experience in customer service oriented position and demonstrate strong computer literacy skills. Previous experience in a similar position is highly desirable but not essential.

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