Transitions Consultant

1 month ago

Sydney, Australia Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

**Job Description**:
We are looking for a Transitions Consultant to join our Government & Defence team in Parramatta NSW. The significant focus of this position is related to ensuring services are delivered in accordance with contractual requirements. This includes arranging and completing on site visits to clients residences to determine the scope and complexity of their move/transfer through inventory analysis, customer service visits, loss and damage assessments, store-house and supplier visits/inspections.

This role has a strong focus on innovation and customer satisfaction, as a Transitions Consultant, you will be committed to delivering excellence in removal solutions. Join a dynamic and inclusive team, where flexible work arrangements and career development pathways are available.

As a Transitions Consultant, you will:

- Develop strong relationships with Providers, establishing mechanisms of review and promote innovative solutions to ensure the successful delivery of contract requirements
- Complete on site visits to Defence members residences to determine the scope and complexity of their relocation
- Reporting of Provider WHS incidents and safety conversations with the relevant Manager
- Ensuring statutory regulations in relation to Compliance and Safety are adhered to by Providers
- Understanding the culture of key clients and ensuring swift response and resolution of any service delivery issues
- Complete relevant data entry and administration duties to ensure compliance

**Qualifications**:
***To be successful in this role, you will need:

- Experience in a similar role within the relocations industry highly desired
- Customer service experience displaying empathy, patience and listening skills
- Excellent communication, organisation, conflict management and problem solving skills
- Well presented at all times as this role is the “face” of Toll Transitions
- Flexibility and ability to adapt to constant change
- Ability to use Microsoft Office suite of products
- Current C Class drivers licence

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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