Vip Customer Service Representative

4 weeks ago

Melbourne, Australia Easygo Gaming Full time

**VIP Host - Turkish Speaking**

**Are you a natural people-person with a passion for gaming? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP Host.**

**Who are you, and what will you do**:
You should be able to build trust and rapport with our players, listen to their needs, and provide solutions that meet their expectations. You'll use your creativity and problem-solving skills to find new and innovative ways to keep our players engaged. And you'll engage with our players, building a sense of community and promoting a positive, fun-loving atmosphere.

As an online casino, all of our communication with our players is done through chat. You'll need to have excellent written communication skills and the ability to express empathy and understanding through chat.

Please note that in this role our team works 6 days a week for 6 hours per day. The hours are 9am - 2pm (office based) and 9pm-11pm (from home). You will have one weekend day off each week. The office is only open Mon-Fri so the weekend day that you do work, you will work from home

**Who are we?**

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 300+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today

**What you will do**:

- Initiating proactive relationship-building activities with key clients to maintain strong relationships across the Easygo brands
- Provide VIP customers with industry-leading customer service and gaming experience
- Articulating an extensive knowledge of our products which leads to resolving customer issues
- Daily management and execution of one-on-one contact in response to customer touchpoints
- Monitor VIP customer behaviors, interests, and trends to ensure that customer expectations are met
- 6-day availability across the Australian time zone
- Ability to manage 350 players

**What you will bring**:

- Experience working in a customer service environment
- Good interpersonal skills and the ability to communicate at all levels within the business are essential
- Strong customer-centric attitude with an interest in the wagering industry
- A willingness to learn harnessed with a proactive personality and a good work ethic are equally vital
- The initiative to go above and beyond and act on opportunities in a timely manner
- Demonstrated success in achieving KPI targets week on week and month on month
- Client focused i.e. committed to delivering innovative solutions that are tailored specifically to clients needs
- Ability to make timely and effective decisions
- Ability to manage multiple projects at a time, under challenging circumstances
- Meticulous attention to detail and the quality of work produced; ensuring excellence and always seeking ways to improve output
- Drive and determination to continuously develop one's own skills and competencies to assist the continued/ongoing growth and success of Easygo
- **Bilingual in English and Turkish**

**Desirable qualifications**
- Bachelor's degree in marketing, business or similar or previous experience in sales
- Experience within the gaming and/or wagering industry is highly regarded but not essential
- Experience with Cryptocurrency is highly regarded but not essential

**Bonus points if you also have**:

- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom

**Some of the perks of working for us**:

- EAP access for you and your family
- Access to over 9,000 courses across our Learning and Development Platform
- Paid volunteer day
- Two full-time barista's who will make your daily coffee, tea or fresh juice
- Daily catered breakfast
- Massage Wednesdays - we get professionals to do this
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables, table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves

"We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant"

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great

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