Vip Customer Service Representative

3 weeks ago

Melbourne, Australia Easygo Full time

**Are you a natural people-person with a passion for gaming? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our fun and tight-knit team as a VIP customer service representative***:
**Who are you, and what will you do**:
As our Mandarin speaking VIP customer service representative, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players. We're looking for someone with excellent interpersonal skills, who can provide personalised attention and exceptional service to our VIP players. You should be able to build trust and rapport with our players, listen to their needs, and provide solutions that meet their expectations. You'll use your creativity and problem-solving skills to find new and innovative ways to keep our players engaged. And you'll engage with our players, building a sense of community and promoting a positive, fun-loving atmosphere.

As an online casino, all of our communication with our players is done through chat. You'll need to have excellent written communication skills and the ability to express empathy and understanding through chat. You'll also need to be able to handle multiple chat conversations at once while ensuring that each player gets the attention and assistance they need.
- Please note that in this role our team works 6 days a week for 6 hours per day._
- The hours are 9am - 2pm (office based) and 9pm-11pm (from home). You will have one weekend day off each week. The office is only open Mon-Fri so the weekend day that you do work, you will work from home that day. Yay_

**Your team**:
We believe that our success is due to the hard work and dedication of our team. We're a tight-knit group that values collaboration and positivity. We work hard to maintain a supportive and inclusive workplace culture where everyone can thrive. As a VIP customer service representative, you'll work with a talented team of professionals who are dedicated to providing the best possible gaming experience for our players.

Don't worry if you don't have any experience in the online casino industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.

**Our Story**:
**Requirements**:
**Main Duties and Responsibilities**
- Act as a VIP Account Manager by building and maintaining strong relationships with VIP customers (sports and casino) across the Easygo brands.
- Provide VIP customers with industry-leading customer service and gaming experience.
- Articulating an extensive knowledge of our products which leads to resolving customer issues.
- Monitor VIP customer behaviours, interests, and trends to ensure that customer expectations are met.
- Collaborate with other departments to improve the overall customer experience.

**You’re perfect for this role if**:

- Experience working in a customer service environment
- Excellent communication and writing skills are required.

**It would be a bonus if you also had (Desirable skills)**:

- Sports & Gambling knowledge advantageous
- Cryptocurrency knowledge would be advantageous
- Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
- Australian work rights are preferred.

**Benefits**

**Benefits**
- Quarterly team socials, as well as lots of ad-hoc get-togethers, and things for you to get involved in (if you want).
- $750 to spend on any upskilling/training course that you would like per annum
- Optional flu shots for the entire office and paid time off to get your covid vaccines.
- Catered breakfast and any snacks that you would like, we will order
- Friday parmas/pub lunch & drinks at the Mitre Tavern every week, paid for by us.
- Massage Wednesdays, we get a professional in to do these
- Ping pong table, a games room with PS5 + dartboard are used daily
- Company retreats every year
- 1 paid volunteer day per year
- A full-time barista/kitchen manager who will make you coffee, tea, smoothies, and fresh juices
- A fully stocked help yourself fridge with all the drinks you could possibly want

And we have many many more initiatives that we will be rolling out over the next 12 months.

“We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

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