Student Support Officer

2 weeks ago


Perth, Australia Highgate International College Full time

**Full Job Description**

We are currently seeking a Student Services and Administration Officer. The focus of this role is to provide support to students and staff in both administration duties, and student support-related tasks.

**Key responsibilities include but are not limited to the following**:

- Answering incoming calls.
- Check Incoming and Outgoing Mails.
- Enrolment/admission process, review students’ progress data and identify, analyse, remediate and report on any issues impeding effective student progression and outcomes.
- Create and maintain student files in accordance with ASQA Compliance Guidelines.
- Auditing student files with 100% accuracy at completion and cancellation.
- Maintain all registers to ensure records of clients program, course delivery, and course progression are all accurately and professionally documented.
- Maintain the student records and course delivery database utilising Axcelerate including understanding of the international student market (the ESOS Act, ESOS Framework, PRISMS and CRICOS) and the Australian VET system.
- Work closely with the management to maintain RTO and CRICOS Compliance requirements and assisting with various administrative tasks
- Resolve administrative problems and issues that may arise from time to time
- Liaison and communication with staff when required.
- Liaison and communication with students when required.
- Resolve administrative problems and issues that may arise from time to time.

**To be successful in this role, applicants must meet the following criteria**:

- Be highly organised and have strong attention to detail.
- Be able to work under pressure to meet deadlines.
- Have strong written and oral communication skills.
- Have Excel database knowledge.
- Previous administration experience in a RTO and CRICOS that delivers to the domestic and international market.
- Demonstrated experience using student management systems such as Axcelerate.
- Understanding of the administrative requirements outlined in the standards for Registered Training Organisations.
- Quality compliance orientated.
- Expertise in time management and prioritising tasks.
- Be able to work across different computer systems.

**How to Apply**

**Salary**: From $27

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Administration: 1 year (preferred)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Expected Start Date: 28/01/2023

**Salary**: From $27.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Perth, WA 6000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Expected Start Date: 28/01/2023



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