Product Owner

1 month ago

Melbourne City Centre, Australia Transurban Full time

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges.

About the role

The Product Owner for Customer Insights is responsible for leading the delivery of customer data insights and reporting for Customer Experience & Operations (CX&O). As the Product Owner, you’ll be servicing various business stakeholders with regular and ad-hoc data insights in areas such as Revenue Assurance, Operational Reporting, Customer Analytics, and Customer Reporting. Join us in driving data-based excellence.
- This is a permanent ongoing opportunity._

Day-to-day, you will:

- Guide and lead the Customer Insights squad to support data-driven decision making, incident resolution and supplying accurate and constant data feeds.
- Squad prioritisation, ensure the prioritised backlog is aligned with the Transurban Customer strategy.
- Communicate the vision for Customer Insights, lead the direction and be the steward for the delivery team and be the conduit between other teams and the broader Transurban business.
- Identify, track and communicate benefits and impacts of new services and feature enhancements.
- Collaborate with stakeholders to understand business and customer needs and translate these into product features.
- Contribute to and when appropriate, facilitate delivery team activities, such as ideation, discovery, requirements clarifications, product showcase and agile ceremonies.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

- Extensive experience of product ownership / management, ideally from an environment with a large scale customer base.
- Experience in leading work streams preferably gained from large enterprise-level change initiatives and complex transformations.
- Well-developed time management and project management skills with the ability to prioritise and develop robust roadmaps.
- Skills in critical thinking, analytical ability and problem solving, with the ability to overlay business acumen to developed insights and recommendations.
- Demonstrated ability to work cross-functionally and collaborate with a variety of people and team.
- Exceptional communication skills, both written and verbal with the ability to consult, influence and negotiate as needed with employees, stakeholders and senior leaders.
- Exceptional attention to detail and analytical skills paired with the curiosity to find better ways of working.
- Demonstrated ability to work cross-functionally and collaborate with a variety of people.
- A builder of relationships, you won’t be afraid to challenge the status quo, helping to problem solve through your ability to understand requirements and coordinate various moving parts.
- Exceptional communication skills, both written and verbal with the ability to consult, influence and negotiate.With a career at Transurban, you’ll enjoy a range of benefits, including:

- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.
- Learning and development opportunities to support your career interests.
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more.
- Share offers and insurance benefits.
- Social activities, community give-back programs and paid volunteer days.

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.


**Job Type**:
Permanent

Closing Date:
15-Nov-2023 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC

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