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Audio Visual and Software Customer Support Lead
3 days ago
**The Company**
Our client, located in South Yarra, designs, installs and supports audio visual equipment and its accompanying software for high end property developers globally.
**The Role**
As an experienced customer support lead, you will be entrusted to establish and run an end to end Audio Visual component and software support desk. You will be an integral member of the customer success team and play a crucial role in ensuring customers receive prompt, efficient, and exceptional support throughout their journey. This position requires strong technical knowledge in both audio visual technology and IT. You will be familiar with commercial AV systems in sound, video, networks and rack systems as well as being able to explain these concepts to professionals and providing guidance on best practices.
**Required Key Skills and Experience**
- at least 2 years' experience in leading a busy customer desk
- Highly proficient in technical concepts of commercial audio, video, networks, control systems and custom software integration
- Proven experience and proficiency in customer support related roles, support processes, support ticket management and escalation
- Adept verbal and written communicator ability to schedule, manage and support both internal and 3rd party AV resources in a fast paced environment
- Ability to read and understand technical documentation relating to the technical and aesthetic aspects of projects such as AV specifications/briefs, floor plans, architectural drawings, schematic diagrams
- Bachelors in Engineering (Computer Science, Electronics, or ICT)
**Desirable/Advantageous Skills**
- CCNA, CCNP Certification (Desirable)
- CompTIA A+ Certification (Desirable)
- HDI Support Center Manager Certification (Desirable)
- Read, understand, and implement complex system diagrams and electrical plans.
- Crestron Programming & Installation Experience (Programming Preferred).
**What's Next?**
*** NOTE: NO SPONSORSHIP AVAILABLE FOR THIS ROLE
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