Cyber Security Operations Support Officer/cyber

2 months ago

Canberra, Australia Australian Government Full time

Salary: Multiple Levels $73,906 - $81,884 (APS4) / $82,427 - $88,944 (APS5)
- Location: Canberra

**Job Number**:EXT-M-2024-1461
**Classification**:Multiple levels
**Salary Range**:Multiple Levels +15.4% Superannuation

**Job Type**:Ongoing,Non-ongoing
**Employment Type**:Full-time
**Group/Division/Branch**:Technology and Digital Programs / Cyber Security / Various
**Location**:Canberra

Services Australia (the agency) is at the frontline of government service delivery, supporting millions of Australians.

**We are TDP | Secure and simple digital government services that Australian's trust. **Technology and Digital Programs (TDP) makes it simple for Australians to interact digitally with government with some of the largest and most complex ICT environments in Australia. Our solutions are scalable, adaptable and position the Group as an industry leader. We operate cutting edge technology solutions critical to Australians citizens across major life events.
Working in TDP, the opportunities are great and varied, you can grow your capabilities and develop a well-rounded career in ICT and Digital. Be part of a dynamic, supportive and collaborative work environment.

**The Cyber Security Division** is part of the Technology and** **Digital Programs Group. The Division is responsible for protecting the payments and services we deliver on behalf of government to the Australian community. We also protect the information systems of our shared services clients.

**What we do**
- Protect and defend access to our services 24x7 in our world-class Cyber Security Operations Centre.
- Protect our networks and secure our data to mitigate current and future cyber security risks.
- Provide cyber security advice and support to business areas in the development and expansion of services.
- Work collaboratively with the broad cyber security community, nationally and internationally, to share information, ensure best practice and enhance cyber security strategies.
- Raise awareness of cyber security with agency staff and the wider community.

**About the role**

Cyber Security Operations specialists help prepare for, detect and respond to cyber security incidents and threats. They perform analysis and investigations of cyber security incidents and plan, manage and coordinate proactive incident responses to cyber threats and intrusions across the agency.
Specialisations may include:

- Incident response
- Operations centre coordination
- Cyber threat hunting
- Cyber threat detection

**Cyber Security Operations Support Officers / Cyber Security Operations Officers** provide procedural and/or administrative support in response to Cyber Security incidents and issues. They may undertake research and analysis activities and or engage with stakeholders and assist with or contribute to resolving general operational issues/incidents, they also
- Support or deliver flexible, quality service to improve customer experience.
- Work under the general direction of senior staff to deliver results.
- Make ethical, evidence-based decisions.
- Build rapport and maintain stakeholder relationships.

**Work Environment**

We are seeking to fill roles across a number of teams in the Division. Positions in our Cyber Security Operations Centre will require shift work on a 24/7 rotating roster for example 12-hour shifts, 2 days and 2 nights with 4 days off which are currently 7am to 7pm or 7pm to 7am.

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