Product Owner, Credit Cards Payments Innovation

1 month ago

Sydney, Australia Commonwealth Bank Full time

**You are customer focussed and passionate about creating world-class customer experiences. We’ve transformed our ways of working to take our customer obsession to the next level and together we’re delivering outstanding customer experiences.**

**Do work that matters**

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Credit Cards Crew has end-to-end responsibility for the Commonwealth Bank Credit Cards business. We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement. We work closely with other Business Units and deliver on cross-functional agendas.

**See yourself in the team**

In this Executive Manager level role, you will be joining RBS at a time of innovation and customer centric products being brought to market. We are passionate about our customers and want to ensure they have the best technology at their fingertips. This is a fundamental and impactful role in the team responsible for one of the biggest credit card portfolios in Australia reporting into the Crew Lead, Credit Cards. As a self-starter with ability to work independently, your responsibilities are outlined below.

**Key responsibilities will include**:

- **Relationship Management**:Manages business relations with Schemes and key strategic partners. End to end management of all Scheme related activities and other key strategic partners and suppliers including being the key point of contact for such partners.
- **Market research and analytics**:Keep abreast of the market development regarding the credit card, payment products, cards payments and innovation including wallets and tokenisation. Respond timely and proactively with related strategies so as to enhance the Bank’s competitiveness in the market. Identify trends, customer preferences, regulations, and competitive landscape to inform propositions.
- **Cross functional collaboration**:Work closely with other teams within the Retail Bank, Business Bank and Payment Stakeholders with a specific focus on Payments, Scheme management across CBA along with prioritisation and alignment of key strategic initiatives across the Group.

**We want to hear from you if you have**
- Strategic mindset to pull together strategy roadmap along with innovative propositions. Familiar with the card/payment product and the industry
- Strong cards product knowledge is preferred.
- Scheme management within the Banking, Payments or Financial Services industry.
- In-depth understanding of card payment schemes (eftpos, Visa and Mastercard are a must) and their associated regulations and guidelines.
- Personal resilience and ability to perform effectively in a high-pressure environment with a positive "can do" attitude and a positive attitude to change
- Advanced communication, stakeholder engagement and influencing skills, including the ability to assess and progress multiple initiatives concurrently.
- Sound commercial acumen
- Tertiary qualification in a Business / Commerce Degree Preferred
- Risk Mindset - All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

**Your development**

If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.

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Advertising End Date: 23/04/2024

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