Service Owner Payments and Cards

2 weeks ago

Sydney, Australia AMP Full time

Service Owner Payments and Cards

If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.

For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

**Help people create their tomorrow, while you create yours**

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.

If we do our job well, we genuinely add to the prosperity of our country and its people.

**Join Program Thomas**

AMP Bank will launch a new division in Q1 2025 that will target small businesses, sole traders and consumers. The new division will offer transaction and savings accounts designed to provide tailored functionality and features to help small business owners and everyday consumers manage their finances 'on-the-go' from their mobile phones. This is an exciting new initiative for AMP Bank that will position us to support Australia's growing number of small businesses with their banking needs and further deliver on our purpose, helping people to create their tomorrow.

**How you'll make an impact**

AMP Bank is a growing retail bank, with a focus on providing retail deposit and savings accounts, residential mortgage products and services, as well as other consumer value add services that support and complement AMP's businesses. The Bank distributes direct to retail customers and through brokers and advisers.

As Service Owner Payments and Cards, you will be helping us to build and run this exciting new division. You will be responsible to ensure we solve for banking and payments needs for SME customers, design solutions and support a seamless and secure payment experience.

You'll make an impact by:

- Evaluate customer needs in the SME sector and design solution as required.
- Develop and maintain strong relationships with Payments and Financial Crime Solution Providers.
- Monitor and enhance performance upon launch.
- Stay updated with industry trends, regulations, and technological advancements that impact SMEs, adapting strategies and initiatives accordingly.
- Promote a culture of innovation and continuous improvement, fostering an environment conducive to creativity and teamwork.

**What you will bring to the team**
- Extensive experience, 8+ years, working in banking and financial services; experience working in a FinTech or Schemes/Payments rails provider is highly desirable
- Proven experience in payments and cards management in the SME sector including a proven track record working with scheme, BECS and fast payment providers
- Strong understanding of SME business dynamics, challenges and opportunities
- Proven experience in the successful management and implementation of regulatory changes
- Demonstrated ability to implement operational and/or organisational change
- Ability to deliver results through others via effective leadership and coaching
- Experience in identifying, assessing and addressing operational risk
- Proven experience in issuing and acquiring payments solutions together with invoicing and accounting
- Understanding of the regulatory and compliance regime for Banking and Financial Services
- Understanding of competitors propositions and industry trends and as they relate to a banking environment
- Appropriate tertiary qualifications in engineering, science, commerce or other relevant discipline

**You'll thrive here if...**

If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.

If you're someone that can hold their own, you'll find AMP quite liberating.

**Why we think you'll love working at AMP**

Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.

We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.

Whether it's through our first-class leaders who are invested in you and

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