Customer Service Concierge

2 weeks ago


Melbourne, Australia Adecco Full time

Supportive and fun work environment
- Full Training Provided
- ASAP Start for Carlton and CBD Locations

The role is responsible for the resolution of Registration & Licensing (R&L) customer inquiries raised within Carlton and CBD Customer Service Centers, in a manner that is timely, efficient, compliant with policy, and meets customer service experience expectations. The role is also responsible for the conduct of customer appointments to support driver license testing and registration services, as well as for the provision of end-to-end digital support to customers utilising online services.

**Client Details**

Our client provides a range of services related to driver licensing, vehicle registration, road safety, and other transport-related matters.

**Description**

The Job:

- This role will be the first point of contact for customers in the service centre, offering digital transactions and information to set the tone for a positive customer experience;
- Provide exceptional customer service by leveraging digital platforms and online services to meet customer needs effectively;
- Deliver services that provide timely, accurate and efficient information and assistance to the Victorian community, ensuring the delivery of a high-quality customer experience that is user-friendly, convenient, and secure via the digital platform; and,
- Actively encourage customers to use online transactions, providing guidance and support when needed.

**Profile**

The below requirements are integral pre/post-requisites of the role:

- Demonstrated experience in providing excellent customer service in a service centre or frontline service environment;
- Demonstrated proficiency in continually learning, navigating, and actively promoting the use of online transactions;
- A good driving record (upholding the safety standards and expectations of the role) with no serious or repeated Road Safety breaches in the last 5 years (driver licence record details will be reviewed as an integral part of recruitment);
- Ability to work in both a seated and standing position;
- Flexible to work a variety of different hours each week;
- Available to work 20-38 hours per week;
- Willingness to work flexibly within operational hours; and
- Ability to travel within the area and neighbouring centres as per the needs of the business.

**Job Offer**

0000094957-1_170010279399046


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