Itsm Operational Specialist

3 weeks ago


Brisbane, Australia Exclaim IT Pty Ltd Full time

**Competitive daily rate on offer**:

- Extensive ITSM & ITIL v4 experience is essential
- 12 month initial contract with possible extensions
- Brisbane location 2-3 days WFH possible

**Location**:Brisbane, Queensland - Australia

**Work type**:Contract

**Date Posted**:30 May, 2023

**Reference**:#15739

**About the Role**:
Our Queensland Government client is seeking an excellent ITSM Operational Specialist to join a project team that is focused on a large scale transition implementation. The client is is currently in the process of establishing an ITIL v4 based ITSM capability. This will involve the transition of service responsibilities and resources from a shared services capability to one central newly established capability.

**Duties and Responsibilities**:

- Provide guidance and support to the Senior Leadership Team and the Project in the establishment and ongoing delivery of IT service management including, incident management, problem management, knowledge management, change and release management and service level management.
- Develop user friendly and documented IT services and align those services with the current and future needs of the operational and corporate support business areas.
- Contribute to the implementation of an industry recognised ITSM and formulate, design and provision appropriate solutions and improvements that enable the efficient use of our processes which directly support the geographically dispersed workforce and operations.
- Establish metric-defined goals and performance metrics to assist teams identify areas that need improvement.
- Regularly brief the Senior Project Manager and other key stakeholders on alignments and impacts on other parallel activities, including recommendations to help inform the delivery of the Project.

**Skills and Experience**:

- 5+ years of experience in IT Operations and IT Service Management.
- Previous Queensland Government experience very highly regarded.
- Experience establishing new and contemporary ITSM capabilities.
- Substantial experience working in ITIL service management environment.
- Solid understanding of ITILv4 and Agile practices, and how they can be applied to service management.
- 2-3 years experience in developing support models/RACI matrices.
- ITIL V4 foundational certificate (preferred).
- Experience in business and service transformation process and activities.

**How to Apply**:

- Please note that a National Police Check might be required as part of pre-employment screening._


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