Broker Support Officer I Sydney

5 days ago

Sydney, Australia Bendigo & Adelaide Bank Full time

**It starts here. With Bendigo Bankand you.**

**Position Description**:Broker Support Officer 2024 (1).pdf

**Closing Date: 4th December (Wednesday) 2024.**

**About the team & the role**:
At Bendigo and Adelaide Bank we strive to provide a leading customer experience, and we know that customers want choice in how they engage with us. Our **Commercial Broker team** enables customers to choose our Agri and business banking products and services through their broker.

The Broker Support Officer offers national sales and service solutions to BDMs and brokers, managing operational performance requirements like broker accreditation, commission payments, marketing activation, and business project implementation, sharing insights with B&A Executive Teams. Reporting to the National Head of Sales and Accounts - Commercial Broker, you will work closely with the BDM’s, Business Performance Managers and analysts as well as Broker Bankers, Aggregators and accredited brokers.

This is a permanent full-time position based in Sydney, with a minimum of 2 days in office.

**In this role you will get too**:

- Involved in analyzing monthly, quarterly, and annual performance data to accurately report New Money Settlements, product cross sales per customer, and customer risk grades.
- Completing Annual Reviews in a timely manner with Broker reviews.
- Helping Brokers, Partners, and BDMs according to established guidelines.
- Identifying prospective areas of process improvement within the business and communicate to relevant leaders, including the proposed approach and benefits.
- Ensuring timely responses to all incoming broker queries as per agreed-upon service level commitments.
- Identifying and reporting cases of risk or non-compliance to National Head of Sales and Accounts - Commercial Broker.

**We would also love you to have**:

- Broker accreditation and onboarding.
- Handles customer challenges using conflict resolution skills and maintains composure under pressure.
- Knowledge of Third-Party Banking highly desirable.
- Strong communication skills and ability to build relationships with broker partners, BDM’s and other internal stakeholders.

**To succeed in this role, you will have**:

- Administrative and support experience and customer service skills mandatory.
- Business/Commercial banking systems environment exposure highly desirable.
- Strong knowledge of Excel and PowerPoint highly desirable.

**So, why work with us?**
- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
- Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
- Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

**You’ll also get access to a great range of benefits, including**:

- Hybrid work? Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

**We’re making better, bigger. And we’ll get there with you.

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