Cargo Service Delivery Supervisor
7 days ago
dnata is a global air services provider that operates in over 35 countries worldwide. In Perth, dnata operates ground handling services at Perth Airport, which includes Passenger Services, Ramp Services and Cargo Services for various airlines.
We are committed to providing our customers with exceptional service and support, and have invested in state-of-the-art equipment and technology to ensure that all cargo is handled safely and efficiently.
**OVERALL PURPOSE OF THE POSITION**
The Cargo Service Delivery Supervisor is responsible for the operational management of the cargo warehouse facility and administrative tasks for our clients to ensure an efficient and effective service, meeting and exceeding the company’s and our clients’ expectations.
The Cargo Service Delivery Supervisor will manage the day-to-day business issues and competing demands within an environment of sensitivities, constraints and competing stakeholder priorities.
**PRIMARY DUTIES AND RESPONSIBILITIES**
- Deliver a customer centric cargo operation including the supervision, organisation and coordination of all work areas during an operational shift;
- On-the-job team coaching, mentoring and performance feedback to achieve high levels of performance and service excellence;
- Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements;
- Deliver to and monitor business processes and standard operating procedures ensuring compliance to industry standards, legislation and dnata Airport Services’ policy and procedure;
- Provide quality metrics and reporting on critical business issues;
- Reinforce a positive safety culture within the team focussed on awareness and vigilance.
**OH & S RESPONSIBILITIES**
- Compliance with the dnata Safety and Environment Policies
- Compliance with legislative Health & Safety requirements
- Develop and maintain a positive safety culture focused on awareness and vigilance.
- Conduct work in accordance with dnata’s Health & Safety Management System;
- Follow all safety work procedures, adhering to all safety guidelines provided;
- Participate in emergency drills and/or evacuations.
**ESSENTIAL CRITERIA**
- Demonstrated leadership experience and a commitment to driving a customer centric service culture within the team;
- Good communication skills both written and oral and negotiation skills;
- High level of computer literacy;
- Previous experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements into standard operations;
- Understanding of financial and budget processes and ability to drive business improvement initiatives.
- Good knowledge and understanding of Hermes Cargo Operations System
**Desirable Criteria**
- Previous experience in or knowledge of airline industry principles and procedures
- Knowledge of all aspects of cargo handling and warehouse
-
Cargo Supervisor
4 months ago
Perth Airport, Australia dnata Full timeWe are hiring! We are looking for dedicated, resliant and committed leaders to support and lead our Perth operation, as Cargo Service Delivery Supervisors. This role will be a 24/7 rotation, between three supervisors that will oversee and support the Perth Cargo Operation (Office and Warehouse). If this role sounds like, you keep reading! The Cargo...
-
Cargo Service Delivery Agents
7 months ago
Perth Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Cargo Service Delivery Agents within the Perth dnata...
-
Cargo Service Delivery Agents
6 months ago
Perth Airport, Australia dnata Full time**One of the biggest ground handling companies invites you to join and start sharing your experience today!** dnata being recognised as one of the best ground services companies in the world, and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does...
-
Service Delivery Manager
1 month ago
Perth Airport, Australia dnata Full timeBased at Perth Airport, you will be reporting directly to the Regional Manager. This role will be responsible for overseeing the development and delivery of a customer centric commercially focused cargo operation including the supervision, organisation and coordination of all work areas during day-to-day Cargo operations. **Key Activities**: - Manage and...
-
Ramp/cargo Service Delivery Agent
7 days ago
Perth Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting Ramp Service Delivery Agents and Cargo Service...
-
Service Delivery Manager- Cargo
6 days ago
Melbourne Airport, Australia dnata Full timeBased at Melbourne International Airport, you will be reporting directly to the Melbourne Cargo manager. This role will be responsible for overseeing the development and delivery of a customer centric commercially focused cargo operation including the supervision, organisation and coordination of all work areas during day-to-day Cargo operations. **Key...
-
Cargo Service Delivery Agents
7 days ago
Melbourne Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting for our Melbourne Airport Cargo Operations, offering...
-
Customer Service Executive
5 days ago
Brisbane Airport, Australia GSA Australia Cargo Pty Ltd Full time**PRIMARY DUTIES** - To assist the management of GSA Australia Cargo Pty. Ltd. in managing the operating cost to achieve optimal level of profitability. - To perform customer services and operations duties of assigned airlines. - To develop an in depth knowledge of airlines reservation systems. - Work as a team to handle customer bookings, quotations,...
-
Cargo Supervisor
6 months ago
Sydney Domestic Airport, Australia Menzies Aviation Full time**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** We...
-
Cargo Service Delivery Agents
6 months ago
Melbourne Airport, Australia dnata Full timeAre you passionate about working in aviation? Looking for opportunities to learn and develop? Come grow a rewarding career with dnata. dnata is one of the most recognised ground services companies in the world and we are looking for motivated and team focused employees, to deliver on the promises to our customers. dnata is proud to offer on-the-job training...
-
Operations Supervisor
2 months ago
Perth Airport, Australia dnata Full timeWe are hiring! We are looking for dedicated, resilient and committed leaders to support and lead our Perth operation, as Cargo Service Delivery Supervisor supporting our Cargo Operation! This role will be a 24/7 rotation, between three supervisors that will oversee and support the Perth Cargo Operation (Office and Warehouse). If this role sounds like, you...
-
Cargo Delivery Agent
7 months ago
Adelaide Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so read on. We are currently recruiting for our Adelaide Airport Cargo Operation for...
-
Cargo Service Delivery Agents
7 months ago
Melbourne Airport, Australia dnata Full timeAre you passionate about working in aviation? Looking for opportunities to learn and develop? Come grow a rewarding career with dnata. dnata is one of the most recognised ground services companies in the world and we are looking for motivated and team focused employees, to deliver on the promises to our customers. dnata is proud to offer on-the-job training...
-
Cargo Service Delivery Agents
5 days ago
Melbourne Airport, Australia dnata Full timeAre you passionate about working in aviation? Looking for opportunities to learn and develop? Come grow a rewarding career with dnata. dnata is one of the most recognised ground services companies in the world and we are looking for motivated and team focused employees, to deliver on the promises to our customers. dnata is proud to offer on-the-job training...
-
Cargo Agent
3 months ago
Perth, Australia The Emirates Group Full timeJob Purpose: Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA. **JOB ACCOUNTABILITIES** - Monitor and...
-
Cargo Service Delivery Agent
1 month ago
Sydney Kingsford Smith Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. As our business expands we are looking for additional people to join our Cargo offsite facility located on Link Road,...
-
Cargo - Customer Service Officer
1 week ago
Sydney Domestic Airport, Australia Menzies Aviation Full time**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents. But at the heart of our business is our people. If you are seeking a...
-
Warehouse Supervisor
7 months ago
Perth, Australia HAYS Full timeAn excellent full-time opportunity for an experienced warehousing and logistics supervisor in Perth WA. **Your new company** A progressive and expanding logistics company that prides on consistently producing a very high level of service; planning and executing the complete logístical movement of capital equipment (internationally and nationally)...
-
Operations Manager- Cargo
3 days ago
Melbourne Airport, Australia dnata Full timeThe Operations Manager is responsible for the management of end-to-end dnata Cargo Services for our clients to ensure an efficient and effective service meeting and exceeding the company’s and our clients’ expectations. The support, development and motivation of staff is a key element of the role. This will be achieved by the provision of effective...
-
Customer Service
7 months ago
Sydney Kingsford Smith Airport, Australia dnata Full timednata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. Does this sound like you? If so, read on. Our Sydney Airport Cargo and Matraville Cargo sites are looking to expand their...