Marketing Business Manager

3 days ago

Brisbane, Australia ServiceNow Full time

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Fantastic opportunity to join this market maker global organisation at an exciting time of transformation. In the role of the Marketing Business Manager, you will provide strategic impact to drive growth and accelerate scale reporting to the VP Marketing.

**Key responsibilities and accountabilities**:

- Work closely with VP, Marketing and business leaders and other executives to identify opportunities to scale regional growth and innovation, align strategies and lead initiatives.
- Collaborate with leaders to develop annual and multi-year objectives that align to company goals.
- Drive a framework for best practice sharing and continuous improvement in/across regions
- Refine marketing practices to elevate marketing performance, results and collaboration
- Lead with data to identify accelerators for points of friction in planning and execution
- Be in the know; attend high-level meetings with our executive team from which you will develop actions, strategies and deliverables on behalf of the VP.
- Work with VP to optimize program spend mix planning & budgeting, head count planning and modeling. Requires tight collaboration with finance FP&A, HR and Marketing Operations.
- Own & optimize marketing management system
- Drive operational meetings. Including Annual Operating Planning, Marketing & Campaign Planning, Business Reviews, Pipeline Reviews, Town Halls, leadership meetings.
- Own the engagement program to champion a team of agile, outcome driven business enablers
- Identify and take on ad hoc strategic projects.
- Demonstrate how we can improve ROI through process transformation
- Develop and/or influence budget proposals and business cases, with a point of view on financial impacts, business trends, and new opportunities
- Support all executive and marketing leadership reporting requirements in partnership with marketing operations.
- Create & evangelize complex business cases - analyze data, determine how best to present the information.
- Work closely with strategic marketing and communications to drive marketing executive internal and external facing communications.
- Communicate VP priorities, activities, and results to the larger organization, while ensuring deliverables are met.

**Qualifications**
- 15+ years of marketing experience in operational & program roles in a technology organization - high-tech/SaaS industry experience.
- Discretion, executive presence, exceptional communication skills. Ability to clearly articulate a value proposition, establish rapport and communicate appropriately at all levels of the organisation
- Able to define and lead cross-functional teams, with an understanding of relationship development and influence in matrixed environments
- Excellent intellectual and analytical skills - ability to structure problem statements and be the catalyst for uncovering new ways to solve problems. Prior management consulting, business development, or strategy & planning experiences are desired.
- Financial aptitude with excel business case modeling, budget development.
- Experience in designing/driving complex projects, programs and processes at scale
- Exceptional presentation skills; ability to effectively and energetically present to management, peers, and customers. Including the ability to take complex data and simplify it for decision making.
- Advanced problem-solving, conflict resolution, and time management skills.
- Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.
- Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.
- Experience working in a fast-paced, team environment.
- Comfortable in a remote team working environment; self-motivated and results-oriented
- Proven, strong team player - able to work strategically and in a hands-on fashion.
- Knowledge of the enterprise software market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful. B-to-B marketing experience as must.
- High energy, s

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