Customer Service and Dispatch Officer

3 weeks ago


Noble Park North, Australia Nationwide Group Full time

**Customer Service and Dispatch Officer - Inbound Call Centre Support**

**We are currently seeking Customer Service & Dispatch Officers in our Noble Park office**

**Applications open 14th December**

**Interviews will commence 19th of December**
- Starting date 10th January 2023,
- 2 weeks fully paid induction and training
- $24 - $29 per hour plus superannuation
- Permanent,
- Full time position
- Onsite secure parking
- Access to onsite Gym

**Who we are**

Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia.

We are a trusted partner of government bodies, law enforcement and road authorities, major national and international corporations, and Australian automotive clubs.

**About the role**

This is not your average Call centre job Our fun and friendly call centre offers a challenging and varied role where every day is different.

The environment is fast-paced and busy, and the CSDC team is dedicated to ensuring our customers receive timely service every time.

**Duties and responsibilities**
- Answer and manage inbound phone calls
- Provide high level of customer service
- Support customer service queries and providing updates and ETAs
- Managing the job bookings from start to finish
- Handling all customer enquiries, quotes and job bookings
- Effectively allocating jobs to Tow Truck Operators to allow the best possible level of service to our customers
- Overseeing all customer enquiries, quotes and job bookings
- Customer service experience
- Passion for exceeding customer service expectations
- Strong written and verbal communication skills.
- Excellent time management skills and ability to prioritise tasks.
- Ability to communicate and work well with all types of customers.
- Experience in a high paced environment
- Proficient and clear communication skills
- Proficient with computers and the ability to quickly learn new systems
- Ability, meet KPIs, use initiative, and be resourceful

**Why work with Nationwide group,**
- Apart from working with a cohesive, friendly and supportive team, we also offer:

- Employee benefits program,
- Roadside assistance membership,
- Insurance and accommodation discounts.
- Employee assistance program.
- Professional development - we’ve won awards for our investment in our people
- Genuine opportunities for career progression - we promote internally first.

**Schedule for this job**
- 8 hour shift

**Additional pay offered**
- Overtime pay

**Benefits offered**
- On-site gym
- Employee assistance program
- Wellness program
- On-site parking


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