Help Desk Officer

7 months ago

Gungahlin, Australia Burgmann Anglican School Full time

Are you passionate about delivering outstanding customer service and supporting a vibrant community? Join our team at Burgmann Anglican School and kickstart your career in ICT.

**ABOUT US**

Burgmann Anglican School is a vibrant and inclusive community catering to students from Pre-Kindergarten to Year 12. With two beautiful campuses in Gungahlin and Forde, we are dedicated to providing a nurturing environment that fosters each child’s holistic growth, cultivating individuality and a strong sense of belonging.

**WHY BURGMANN?**
- Competitive rates under the Independent Schools ACT (Support and Operational Staff) Multi-Enterprise Agreement 2021.
- Supportive and inclusive work environment.
- Free onsite parking at our campus locations.
- Income Protection Insurance to safeguard your income in the event of illness or injury.
- Priority entry into our School for your child/children, if applicable.

At Burgmann Anglican School, we are committed to providing our staff with a comprehensive benefits package that supports your wellbeing and career development.

**POSITION OVERVIEW**

As a Help Desk Officer, you will be responsible for troubleshooting basic ICT issues, responding to stakeholder inquiries, and escalating complex problems to higher-level team members when needed. This is a Level 1 ICT role, where you will support students, staff and families across various systems, ensuring a smooth handling of enquiries. Excellent customer service, communication and problem-solving skills are crucial for success in this position.

**KEY RESPONSIBILITIES**
- ** User Communication**: Communicate effectively and professionally with end-users to gather information about the problem, guide them through troubleshooting steps, and provide timely updates on issue resolution progress.
- ** Documentation**: Accurately document and maintain records of user inquiries, issues, and resolutions within the helpdesk ticketing system (Zendesk). This documentation helps create a knowledge base for future reference.
- ** Escalation**: Identify issues that require specialised expertise or are beyond the scope of Level 1 support and escalate them to the relevant team member or leadership.
- ** Remote Support**: Utilise remote access tools to aid off-site or remote users, resolving their technical issues without the need for physical presence.

**SELECTION CRITERIA**
- Excellent verbal and written communication skills to effectively interact with end-users and convey technical information in a clear and understandable manner.
- Exceptional customer service skills with the ability to remain patient, empathetic, and courteous while addressing user issues.
- Ability to logically analyse and diagnose technical issues, follow documented procedures, and think critically to provide effective solutions in a timely manner.
- Good organisational and time management skills to prioritise and handle multiple tasks.
- Willingness to collaborate with other team members, share knowledge, and seek assistance where needed.
- Maintain a professional demeanour, adhere to company policies and guidelines, and handle sensitive information with confidentiality.
- Certificate III or Diploma of Information Technology or equivalent experience in a relevant position.
- Current Working with Vulnerable People (ACT) card.

**YOUR OPPORTUNITY AWAITS**

If you're ready to join a dynamic educational community, Burgmann Anglican School is the place for you.
- Cover Letter
- CV
- Three professional referees

Join our team and take the next step in your professional career. We look forward to welcoming you to Burgmann Anglican School

  • Service Desk Analyst

    7 months ago

    Gungahlin, Australia Exclaim IT Pty Ltd Full time

    **Competitive hourly market rates**: - Initial contract for 12 months, with possible extensions - Large federal government agency - Must have Baseline clearance **Location**:Gungahlin, Australian Capital Territory 2912 - Australia **Work type**:Contract **Date Posted**:2 December, 2021 **Reference**:#13837 **About the role**: **Key...

  • Medical Receptionist

    7 months ago

    Gungahlin, Australia Marketplace Medical Centre Gungahlin Full time

    **Marketplace Medical Centre Gungahlin - Shop 53/33 Hibberson Street Gungahlin ACT 2912** **Position**:Medical Receptionist, Multiple roles available Key Responsibilities: - Greet patients warmly and ensuring a friendly and welcoming atmosphere at the reception desk. - Using Best Practice, scheduling appointments efficiently and managing the appointments...

  • Medical Receptionist

    2 days ago

    Gungahlin, Australia Marketplace Medical Centre Gungahlin Full time

    **Marketplace Medical Centre Gungahlin - Shop 53/33 Hibberson Street Gungahlin ACT 2912** **Position**:Medical Receptionist, Multiple roles available Key Responsibilities: - Greet patients warmly and ensuring a friendly and welcoming atmosphere at the reception desk. - Using Best Practice, scheduling appointments efficiently and managing the appointments...

  • Chiropractic Assistant Administration

    2 weeks ago

    Gungahlin, Australia ACT Chiropractic Full time

    **Job Summary** Part Time role - CHIROPRACTIC ASSISTANT For this role, we are looking for a happy, vivacious and enthusiastic person to join our small team. Must love working with people and be able to work autonomously. The position is aprox 18 hours a week covering morning, afternoon and Saturday morning shifts. With ability to cover holidays and sick...

  • Christmas Casual Helper Gungahlin

    4 months ago

    Gungahlin, Australia Bed Bath N' Table Full time

    **Job no**: 499475 **Work type**: Christmas Casual **Store/Office**: ACT Gungahlin **Categories**: Retail Team Members **WHO WE ARE**: At Bed Bath N’ Table we are in the business of helping our customers to turn their houses into homes where they can create wonderful and lasting memories with family and friends. We are looking for charismatic and...

  • Test Coordinator

    7 months ago

    Gungahlin, Australia Easy Authoring Full time

    **3-month contract role with a possible extension.**: - **Attractive hourly pay rate $125/hour plus Super.**: - **Gungahlin office.** **PURPOSE OF THE ROLE**: As a Test Coordinator, you will be required to execute tasks within the testing phases of operational and development activities including managed software deployments, large-scale upgrades of...

  • Veterinary Nurse Assistant

    7 months ago

    Gungahlin, Australia Animal Emergency Australia Full time

    Pet well-being discounts - Ongoing training and career pathing in a professional, supportive environment - Exciting start to your vet nursing career **About Us** Canberra Vet Emergency Service (CVES) is looking to hire a junior veterinary assistant in a casual capacity. This role has the opportunity for progression to a permanent part-time role for the...

  • Rehabilitation Consultant Act

    3 months ago

    Gungahlin, Australia Recovery Partners Full time

    Induction and ongoing training to set you up for success - Make a real difference in the return to work experience for injured workers - Help empower individual in their rehabilitation and return to life journey **About our Company** We are an Australian-owned rehabilitation provider that has a GENUINE desire to enable people to prosper. We provide services...

  • Full Time Assistant Manager at Zambrero

    2 weeks ago

    Gungahlin, Australia Zambrero Full time

    **Fun, friendly culture**: - **Roll with us and make a difference**: - **Development opportunities - become the next leader in our team** We are on the hunt for great people like you to join our Zam fam at our Casey restaurant! **About Us** We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world hunger. We...

  • Full Time Assistant Manager at Zambrero

    2 weeks ago

    Gungahlin, Australia Zambrero Full time

    **Fun, friendly culture**: - **Roll with us and make a difference**: - **Development opportunities - become the next leader in our team** We are on the hunt for great people like you to join our Zam fam at our Gungahlin restaurant! **About Us** We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world...

  • Full Time Assistant Manager at Zambrero

    2 weeks ago

    Gungahlin, Australia Zambrero Full time

    **Fun, friendly culture**: - **Roll with us and make a difference**: - **Development opportunities - become the next leader in our team** We are on the hunt for great people like you to join our Zam fam at our Gungahlin restaurant! **About Us** We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world...

  • Full Time Assistant Manager at Zambrero

    5 days ago

    Gungahlin, Australia Zambrero Full time

    **Fun, friendly culture**: - **Roll with us and make a difference**: - **Development opportunities - become the next leader in our team** We are on the hunt for great people like you to join our Zam fam at our Gungahlin restaurant! **About Us** We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world...

  • Full Time Assistant Manager at Zambrero

    2 days ago

    Gungahlin, Australia Zambrero Full time

    **Fun, friendly culture**: - **Roll with us and make a difference**: - **Development opportunities - become the next leader in our team** We are on the hunt for great people like you to join our Zam fam at our Gungahlin restaurant! **About Us** We are Zambrero. Australia's largest Mexican franchise offering healthy, fresh food while fighting world...

  • Retail Assistant Manager Gungahlin

    2 months ago

    Gungahlin, Australia Bed Bath N' Table Full time

    **Job no**: 499883 **Work type**: Full Time - Salaried **Store/Office**: ACT Gungahlin **Categories**: Retail Management **WHO WE ARE** Bed Bath N’ Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and...

  • Casual Merchandiser

    7 months ago

    Gungahlin, Australia CGL - Retail Services Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Retail Store Manager Gungahlin

    4 months ago

    Gungahlin, Australia Bed Bath N' Table Full time

    **Job no**: 499809 **Work type**: Full Time - Salaried **Store/Office**: ACT Gungahlin **Categories**: Retail Management **WHO WE ARE** Bed Bath N’ Table is an Australian owned family run business where helping our customers to create their dream home is our specialty and our passion. With over 180 stores in every state and territory of Australia and...

  • School and Community Worker

    2 days ago

    Gungahlin, Australia Employment Plus AU Full time

    Start your career with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia’s largest and most-loved charities, helping...