Guest Service Agent

**Company Description**
Be part of something BIG At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

Be part of something BIG At Novotel Devonport we are currently seeking a Guest Service Agent to join our Front Office team

Overlooking the Mersey River, the Novotel Devonport boasts an unrivalled waterfront location, unique design, outstanding service and an exciting food & beverage concept.

As a Guest Service Agent, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check in, check out, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.
- Be the first point of contact and greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience

**Qualifications**
- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills, both written and verbal
- High level of computer literacy
- Excellent attention to detail
- The ability to work across a 24/7 roster - evenings, mornings and weekend

**Additional Information** In return, we will offer you**:

- A fun work environment where your job is simply to make people happy
- A genuine sense of communityour team is one big family
- Develop invaluable skills that you can use in all walks of life - customer service, communication, time management, problem solving and resilience
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

**Do you want to apply?**

We are eager to fill this role - so if this sounds like the right fit for you, don’t delay we want to hear from you today

Please send us your resume with a brief cover letter telling us why you are the best person for the role and tell us what guest experience means to you.

**Everyone has a story and we want to learn yours. We invite you to APPLY NOW.**
- Please note, that you will require full working rights in Australia to be eligible for this position._

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