Change Manager

3 months ago

Sydney, Australia Cochlear Ltd Full time

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The Opportunity

Cochlear is offering an exciting part-time opportunity for a Change Manager to join our team on a 12-month contract (with potential for extension). This role is based at our Macquarie Park office in Sydney and will require your expertise from Tuesday to Thursday (0.6 FTE). In this role, the successful Change Manager will be accountable for facilitating a smooth transition to a new Clinical Trial Management System (CTMS) and revised Quality Management System (QMS) documentation (Standard Operating Procedures, Work Instructions, Templates) within our Clinical Operations team, ensuring mínimal disruption to ongoing operations and enhancing change management capabilities across the department. These changes will have a significant and positive impact on the way in which our teams execute Clinical Investigations to deliver hearing implant technology to patients across the globe.

Responsibilities include:

- Develop a comprehensive change management strategy and plan.
- Conduct change impact assessments and develop mitigation strategies.
- Facilitate stakeholder engagement through workshops and meetings.
- Create and execute a communication plan to keep all stakeholders informed.
- Provide training and ongoing support to ensure successful adoption.
- Promote a culture of continuous improvement and adaptability.

What makes this opportunity unique?

This role offers the chance to lead significant change initiatives within a globally recognised organization, enhancing both the team's operational effectiveness and your own professional growth in change management.

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Essential:

- Bachelor’s Degree in a Business, Humanities or Medical discipline
- Professional qualifications/certification in Change Management or other relevant qualification (tertiary qualifications in business, technology, change management).
- Experience working in a regulated (GXP) environment, such as Clinical Investigations, Medical Device or Pharmaceutical or manufacturing.
- Experience developing engaging training plans, training material (such as end-user guides, factsheets, and videos), planning and conducting training sessions in conjunction with stakeholders.
- Exceptional ability to understand and advocate for the end user experience.
- Demonstrated highly developed oral and written communication skills, and ability to communicate, establish and maintain relationships at all levels from the C suite to field-based staff.
- Experience contributing to the development of business cases, project, and resource plans, in conjunction with Business Analysts and Project Managers.
- Demonstrated capacity to work independently and as a contributing member of a team.
- Strong problem-solving abilities with effective remediation strategies to remedy any impacts on delivery timelines for projects.
- Ability to work effectively on multiple projects and initiatives at the same time managing deliverables soundly.
- Minimum of 5 years' experience as a Change Manager, with a focus on technology driven people change initiatives and projects, from project initiation through to successful change adoption.

Desirable:

- Experience with Veeva Vault
- Demonstrated Change Management experience in a regulated (GXP) environment, such as Clinical Investigations, Medical Device or Pharmaceutical or manufacturing.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

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