Learning and Development Specialist

4 weeks ago

Mulgrave, Australia Chandler Macleod Full time

**Location***
- Mulgrave, Victoria
- **Category***
- Production Workers
- **Salary**
- $38 AUD - $40 AUD Hourly
- **Posted**
- 09-Feb-2024
- **Work type**
- Casual/Temp
- **Contact**
- Stacey Tannard
- **Reference**
- BH-156958
-Chandler Macleod is seeking an energetic, self-motivated learning and development specialist to join the team at Amazon Mulgrave.
As a Learning and Development Specialist, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in a hands-on training approach to instill safe practices and are experienced using and training through LMS programs. The individual in this position will provide high-level program facilitation
- face to face & online and comfortable with administrative management. You will be based in Mulgrave but must be willing to travel to other locations as required.
**Key Responsibilities**:

- Support the development on new training programs relevant to Australia for delivery associates and delivery service partners
- Coordinate with in-country teams to ensure corrective actions for common errors are incorporated into coaching programs.
- Report on regionalised metrics to measure the effectiveness of training.
- Facilitate training classes for up to 30 people, virtual and in person
- Familiar with editing and managing LMS
- Partner with On the Road Leadership teams to coordinate, facilitate, and measure all Delivery Associate training related activities
- Collaborate with leaders to track training performance and identify retraining and process improvement opportunities
- Own execution of On the Road related training programs and leverage support as needed
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions

**Basic Qualifications**:

- Proven experience as a learning and development consultant, with a portfolio demonstrating your expertise in designing and delivering effective learning solutions.
- Exceptional instructional design and content development skills.
- Familiarity with learning management systems (LMS) and eLearning authoring tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Detail-oriented and deadline-driven.
- Certificate IV in Training and Assessment or Learning Design and Facilitation or a Bachelor's degree in Education, Instructional Design, Human Resources, or a related field is a plus.
- Experience of working in a Shared Service Centre, Human Resources or Professional Organisation
- Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills both face to face and online
- Proficient in Microsoft Office including Excel, SharePoint, Word and PowerPoint
- Ability to clearly communicate complex information and to effectively motivate small and large groups
- Basic leadership skills and coaching and mentoring experience
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
- In-depth knowledge & experience in performance evaluation and driving metrics

**For this role you must be able to clear a police background check.

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