Technical Key Account

4 months ago

Banksmeadow, Australia Bollore Logistics Asia Pacific Full time

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise in providing end-to-end supply chain solutions tailored to our customers’ growth and constantly driving innovation to adapt and better cater to their evolving needs. We place our customers at the heart of all our processes, delivering customized solutions while ensuring ethical and responsible business practices.

Here at Bollore Logistics, our people’s actions are guided by our core values - Humility, Excellence, Courage, Agility & Innovation and Solidarity. We believe it’s the people who brought us to where we are right now, and it’ll be the people who propel us to greater heights. We invite you to join our diverse team on our journey to becoming Global Top 5 in the coming years.

**About the role**:
A part of the Sales Department reporting to the Branch Manager, this role based in Banksmeadow will obtain new business & develop an existing business in the Healthcare sector at a profitable level, ensuring you meet & exceed your budgeted targets.

**What you will be doing**:

- Key Accounts sales & development
- Maintain & Develop assigned Key Accounts in Australia as per set objectives & targets of Bollore Logistics
- Determine margin & selling rates with margins equal to or greater company’s average
- Identify development opportunities with assigned Key Accounts
- Conduct monthly or Quarterly BR with clients (data capture, minutes & follow-up)
- Act as an escalation point for operational performance
- Coordinate & a manage smooth supply chain for customers with concise communication
- Conduct structured reviews with monthly & quarterly visits
- Align with regional key account strategy & liaise with management regularly
- Propose & develop data reporting automation with the support of Customer Business Solutions
- To supervise data quality transmitted to clients & take the measure to improve various key stakeholders on it
- Determine operational & billing procedures across Branches in Australia
- Update SOPs every 6-12 months
- Ensure procedures are adhered to by the operations team
- Guide & assist all sales & customer service staff in Australia
- Review finance performance
- Meet respective Branches on the performance & development of assigned Key Accounts
- Act as an escalation point for operational performance
- Motivate & engage our Bollore Network with business processes & cargo movement
- Measure operation performance on behalf of clients
- Manage & investigate deviations
- Technical SME operations improvements
- Lead innovative & update processes Emphasis on QHSE & GDP/CEIV procedures & practices
- Manage & maintain Account Portfolio within GDP standards

**Requirements**:
Essential:

- Minimum three years of Key Account Management or related experience
- Proven track record of gaining new business & developing existing business
- Proficient knowledge of the Healthcare Market & all facets of freight forwarding

Desirable:

- Excellent interpersonal & communication skills
- Sound conflict resolution skills & ability to think laterally and find quick & effective solutions to problems
- Excellent people skills & ability to achieve objectives

**What we offer**:
Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

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