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College Services Adviser

3 months ago

Greater Adelaide SA, Australia Kaplan Full time

**26 days' annual leave, including one for your birthday**:

- **Be part of a college that provides international students with a pathway to undergraduate studies at the University of Adelaide**:

- **Permanent full-time position based in Adelaide**

**Role**

Join our team as a College Services Adviser and be at the forefront of supporting our students in both academic and non-academic areas. As the primary point of contact for students within the College, you'll play a crucial role in ensuring their success and satisfaction throughout their academic journey.

**Responsibilities**:

- Assist students with their unit choices, career counselling and ensuring a smooth study journey
- Assist in enrolment processes in liaison with the Admissions and Enrolments Team
- Direct students to appropriate support services, or provide pastoral support as needed
- Assist in timetabling as needed
- Monitor the academic progress and attendance of students
- Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
- Maintain detailed notes on student meetings in the student management system
- Provide administrative support to staff and students when required, including other departments as appropriate
- Respond to relevant queries from management, marketing and academic staff as required
- Assist students with course choices, at College and University as required
- Inform all Under 18 students on arrival of College policies and procedures in place for underage students
- Liaise with student residences regarding student experience, student bookings, arrivals, etc. as required
- Liaise with Admissions and Enrolments on post-admission enrolment processes

**Requirements**:

- Positive and supportive communication style with experience across a variety of key stakeholders (essential)
- Demonstrated understanding of the Australian Education system (essential)
- An empathetic and caring personality
- Ability to develop good relationships with stakeholders
- Excellent oral and written communication skills
- Excellent organisational, planning and interpersonal skills
- Attention to detail
- Efficient in multi-tasking
- Adaptable to the changing work environment
- Ability to work under pressure
- IT literate (word, excel, outlook)
- Results-orientated, ambitious and highly self-motivated
- Ability to work flexible hours, including overtime and weekends, if required

**Applications close 7**th** June 2024**

**Kaplan International and the University of Adelaide**

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Adelaide is Kaplan’s longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider’.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

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