Response & Connection Practitioner (Town..

4 months ago

Brisbane, Australia DVConnect Full time

**About VoCCR**

The VOCCR pilot has commenced across three key in-community locations (Cairns, Logan and Townsville), with two new regions due to be set up by October 2024. The Victims of Community Crime Response (VoCCR) service focuses on addressing current gaps faced by victim-survivors needing immediate practical support after experiencing an interpersonal violent crime. Our aim is to provide efficient short-term crisis assistance, such as coordinating emergency transport and accommodation and addressing basic needs, such as food, clothing, home safety upgrades and more, within the first 72 hours of the incident. We also provide warm referrals for long-term support, which may involve legal, health, financial, and housing support.

**Position Overview**
- **Employment Term**: Part-time, fixed term (30/06/2025).
- **Location**:WFH and Townsville, QLD.
- **Remuneration**: Social Community Home Care Disability Award Level 4 (pay point dependent on qualifications and relevant experience). Superannuation.
- **Shifts**:(Mon-Fri) **16:00 - 00:00 & 23:30 - 08:30. **(Sat-Sun)** 08:00 - 16:30, 16:00 - 00:00 & 23:30 - 08:30.

The **Townsville (QLD) In-Community Response & Connection Practitioner provides** immediate assistance to victims/survivors referred to VoCCR by the QPS (Queensland Police Service) after experiencing an act of interpersonal violence. Response and Connection Practitioners will travel to designated locations within the Townsville, QLD area to offer in-person crisis support and, if required, coordinate essential practical needs such as emergency transport and accommodation, food, clothing, safety enhancements, and other forms of practical assistance.

As a member of the VoCCR Team, the In-Community Response and Connection Practitioner will also deliver immediate trauma-informed support in the form of answering or triaging inbound calls with compassion, providing psychological first aid and emotional support through traditional CBT interventions such as mindfulness and grounding techniques for callers presenting in acute distress, undertaking risk and needs assessments, safety planning and guiding service users through warm referral pathways.

**Position Requirements**
- Diploma or tertiary qualification in any Community/Human Services related field accepted by DVConnect.
- Minimum two (2) years of professional experience in the social and community services sector.
- Demonstrated experience working with people who have been impacted by violence, and an understanding of a trauma-informed approach is required.
- Significant demonstrated ability to manage competing tasks within agreed timeframes, including planning, implementation, and coordination of practical support or case management.
- Significant demonstrated experience navigating sensitive situations calmly and professionally.
- Confident and effective interpersonal, communication and consultation skills.
- Theoretical knowledge and practical understanding of intersectional feminist practice and other relevant practice frameworks used to respond to victims of violent crime.
- Sound knowledge and understanding (or willingness to acquire) of the Queensland Domestic Violence Legislation and Queensland criminal justice legislation, including victim of crime and child protection.
- Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
- Demonstrated good cultural responsiveness and commitment to working with Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds.
- Highly competent IT and telephone skills.
- Paid Blue Card and a satisfactory National Police Check, or willingness to obtain before commencing employment.
- Right to work in Australia.
- As this is an after-hours WFH role that also involves travelling within the Townsville, QLD region, applicants must have the following;_
- _Reside in Townsville, QLD_
- _Have an open driver's license_
- _Own a road-worthy, insured vehicle_
- _Appropriate home office and strong _NBN internet connection (not 4G, 5G or Satellite)_

**What's in it for you?**
- Salary package up to $15,990 per financial year.
- Receive best practice clinical supervision and supportive 1:1 catch-ups with your direct line manager.
- Access free professional and confidential mental health and wellbeing support for personal and work-related issues through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities. Fun fact: We love to pair our activities with lots of food
- Work from the comfort of your home.

VictimConnect is committed to helping all people impacted by a violent or personal crime in Queensland and supporting their rights under the Victims of Crime Assistance Act 2009 and the Charter of Victims’ Rights. We respectfully acknowledge and celebrate the Traditional Custodians throughout the lands on which we live and work. We pay our respects

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