Communications Technical Manager

5 months ago

Doncaster, Australia Ambulance Victoria Full time

At AV we are striving to create a safe, fair and inclusive workplace. One of our key pillars for our vision is a culture where people feel safe to speak up and take action when they see behaviours that are outside our code of conduct, unlawful, or harmful. This is a great opportunity to be part of a team that provides expert advice, receives and investigates complaints, and supports stakeholders through a person-centric and trauma informed approach.
Communications Technical Manager role is responsible for enabling call taking and dispatching environments to perform to the required standards and to ensure data generated from systems is interfaced with AV's data repositories in accordance with data governance requirements.
About the role
This is a full time, ongoing appointment, reporting to Director Communications Centres. With an ability to provide highly specialised expert advice and ensure operational communication systems function in accordance with specified performance requirements, this position is essential to:

- Acting as the primary AV contact point for planned and unplanned disruptions to operational communications systems,
- Being available after hours as and when the need arises to deal with time critical incidents,
- Ensuring operational communication systems function in accordance with specified performance requirements,
- Ensuring operational communications system faults are rectified within agreed timeframes,
- Liaising with key stakeholders to maintain and improve new and existing operational communications systems,
- Working with Communications Managers, providing effective leadership, development and technical advice.

About you

**You'd also need to demonstrate the following**:

- Be accustomed to a fast-paced environment that requires forward thinking and authoritative action,
- Experience facilitating delivery and support of vendor contracted technical products and services,
- An understanding of risk management and business continuity planning in an operational communications environment,
- Strong interpersonal and influencing skills to gain the acceptance and support of ideas and the cooperation of others,
- Experience as an influential manager who is focussed on the team, its positive cultural change and continual improvement.

Working at AV
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you're ready to play an integral role and deliver results that help make a real difference, we want to hear from you
Successful applicants will need to have received the mandated COVID-19 vaccinations and be willing to complete pre-employment screening including a Police Check.
This position is graded at AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

How to apply
- Cover letter
- Current Resume

At all levels of our organisation, a diverse and inclusive workforce allows us to deliver Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

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