Lead Client Care Coordinator

6 months ago

Ferntree Gully, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population.

Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

**About this opportunity**

The Lead Client Care Coordinator will supervise and coordinate the team of client services coordinators to ensure efficient and effective scheduling of services and support for clients and CAREGivers.

**Why Join Us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Continued learning and development through our learning system and spend time learning and sharing knowledge with a different role at Home Instead.
- Access to our EAP.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team.
- Monthly Massages
- Paid Birthday Day off after 12 months

**Key Responsibilities**:

- Supervise and coordinate the team of Care Coordinators.
- Manage the daily performance and development of the client care coordination team and provide support and training to ensure all team members are following the required processes and procedures.
- In conjunction with the Team Leader, manage the professional development of the team and complete each of their annual performance reviews.
- Roster team working hours to ensure adequate provision of services are always provided.
- Manage all key activities and issues of the day are communicated to all staff and that actions are allocated and responded to within a timely manner.
- Proactively contribute to the continuous improvement of the business.

**About you**:

- Rostering experience is essential.
- Experience in the aged care/disability sector is highly desirable.
- Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyze data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.

**Australian work rights**
Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**
Please submit your resume and a cover letter detailing your suitability for this role.

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