Client Care Coordinator

3 weeks ago

Ferntree Gully, Australia Hear for life pty ltd (Always Hear) Full time

Join Always Hear as a Client Care Coordinator and be a part of a team that breaks down the stigma surrounding hearing loss with our community.

Are you passionate about positively influencing individuals' lives? Always Hear transcends traditional retail approaches, focusing on revolutionizing hearing health to empower clients in embracing life fully. Renowned for our exceptional client service, we are seeking a proactive Client Care Coordinator to join our amazing Ferntree Gully team in our brand-new clinic.

**Responsibilities**:

- **Exemplary Leadership**: Drive lead generation by engaging potential clients and inspiring your team to excel in client interactions.
- **Team Empowerment**: Mentor and lead your team to boost lead generation, deliver outstanding client service, and achieve operational targets.
- **Client Advocacy**: Assist the Clinician by scheduling appointments and ensuring personalized attention for all potential clients.
- **Operational Excellence**: Supervise daily store operations to uphold a seamless client experience.
- **Sales Expertise**: Aim to surpass daily and monthly operational goals, turning client engagements into success stories.
- **Technological Proficiency**: Effectively navigate our systems using fundamental computer skills.
- **Problem solving**:Ability to think on your feet and troubleshoot clients needs.
- **Working with the elderly**:Working with the elderly requires unique skills and compassion, focusing on their physical and emotional needs while respecting their dignity. Key elements include effective communication, patience, and empathy. Building trust fosters a supportive environment where elderly individuals feel valued, heard and empowered.

**Requirements**:

- **Dynamic & Driven**: Infuse each client interaction with enthusiasm and energy to create lasting impressions.
- **Sales Acumen**: Previous experience in meeting and exceeding operational targets is beneficial.
- **Client-Centric**: Display a genuine interest in engaging with clients face-to-face to build lasting connections.
- **Flexibility**: Ability to work flexible operational hours on a rotational basis to provide essential client support.
- **Tech Proficiency**: Basic computer literacy to adapt to our modern systems.
- **Willingness To Travel**: This role requires you travel to home visits and site visits, within the local area.

**Benefits**:

- **Competitive Compensation**: Enjoy an attractive salary package with achievable monthly and annual incentives.
- **Career Growth**: Access comprehensive training and development opportunities to progress in your career.
- **Promising Future**: Explore exceptional career paths and succession planning within a company dedicated to daily life enhancements.
- **Meaningful Contribution**: Make a tangible impact on individuals' lives by helping them rediscover the joy of hearing.
- **Travel Allowance**: Travel Allowance is paid when travelling beyond 20km.
- **Supportive Environment**: Join a company that values your contributions and fosters your growth.

If you are comfortable in a fast-paced small-business setting, adaptable to changing priorities, self-motivated, and thrive under pressure, we invite you to apply. A passion for operations, proven multitasking abilities, initiative, organization, a positive attitude, and a valid driver's license with a clean record are required.

**Questions**:

- Have you worked in a position involving relationship management?
- Do you have experience in sales or lead generating?
- Are you comfortable in a fast-paced, small-biz environment where priorities can change quickly?
- Are you self-motivated nature and ability to perform under pressure?
- Can you openly communication with team members and management?
- Do you have a passion for sales, you love winning new business?
- Can you provide proven ability to multi-task and work well under pressure?
- Are you self motivated and have the ability to work autonomously and use own initiative?
- Are you a confident, highly organised person with a ‘can do’ attitude?
- Do you have a current Driver’s license with a solid driving record?

**Job Types**: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Profit sharing
- Travel reimbursement

Schedule:

- Monday to Friday
- No weekends

Supplementary Pay:

- Bonus
- Commission
- Monthly bonus
- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 13/12/2024
Expected Start Date: 06/01/2025

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