Food and Beverage Supervisor

2 weeks ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Full Time

About Capella Hotels and Resorts.

Capella Sydney is the culmination of a stunning transformation of the heritage-listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Food and Beverage Supervisor is responsible for coordinating the service workflow of the assigned station and ensures stellar delivery of dining experience for all guests. The individual anticipates and services guest needs and is knowledgeable about all available menu options, beverage lists and daily specials.

The Role

Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Communicates expectations, recognises performance, and produces consistent desired business results.
Assists the Assistant Managers and Manager to oversee and manage the daily operations of the venue and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
Ensure all team members recognizes the importance of Forbes standards as to deliver excellent audit and service performance.
Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food-beverage pairings to enhance guests' dining experience.
Coordinate with Runners and Chefs on the length of wait, re-cook or special requests, as well as product availability.
Analyse guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
Empower team members to take ownership and responsibility in going beyond to exceed guest expectations.
Monitor the performances of team members and provide effective feedback for improvements, recognition and performance appraisal as due.
Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
Conducts the pre-service shift briefing in the absence of the Assistant Manager/Manager.
Ensures opening and closing checklist are completed on a daily basis.

Talent Profile

General Education Certificate / Diploma in Hospitality Management with Restaurant specialization is preferred.
Prior experience in similar role/capacity
Working knowledge of restaurant systems (Symphony/Seven Rooms)
Excellent communicator with personable character and a passion in guest relations management.
Good command of written and spoken English.
Valid working rights in Australia.

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