Service Delivery Manager

3 days ago

Perth, Australia Capgemini Full time

**Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.**

**Let’s talk about the role and responsibilities**
**As an Intermediate Service Delivery Manager, you will be interacting directly with the internal delivery resources as well as a range of small-enterprise clients to ensure services are delivered according to our contractual agreements. Additionally, you will respond to client escalations, issues, and requests and manage effective delivery of services to clients including incidents, problems, action items and service requests (ITSM).**

**In this role, you will be**:

- **Act as the first point of service escalation for resolver groups to our clients.**:

- **Ensuring obligations as per the contract deliverables including SLA’s, OLA’s and KPI’s are met.**:

- **Ensuring and achieving high level of client satisfaction with respect to delivery of all required services.**:

- **Ensure internal and customer expectations are met as part of our strategic alignment.**:

- **Manage the billing, financials and reporting for your clients.**:

- **Support the whole contract lifecycle from negotiation to implementation, renewal and transition**:

- **Drive continual services improvement initiatives**:

- **Drive risk management to ensure risks are identified, assessed, mitigations defined, and the risks are maintained.**:

- **Maintain and develop relationships with key customer stakeholders**

**Let's talk about the team**
**Our Cloud Infrastructure Services practice brings together the right technology, processes, and culture to deliver business agility and cost reduction to our clients. We provide cloud focused delivery services on areas such as hybrid cloud, workplace services, security, and cloud service management/delivery.**

**Let’s talk about your capability and experience**
- **At least 2 years hands-on experience as a Service Delivery Manager within a large scale organisation.**:

- **Attention to detail in reporting and administration activities.**:

- **Outstanding negotiation skills with the aptitude to ensure win/win situations for all parties**:

- **Excellent customer relationship building and management skills**:

- **Proven experience in building sustainable business relationships with the customer at all levels**:

- **Experience in change management across a multi-disciplined, matrix team structure**:

- **Excellent verbal and written communication and presentation skills**:

- **Knowledge of contract management issues**:

- **Ability to take ownership of and manage small scale projects**:

- **ITIL qualifications and/or experience of service delivery management within an ITIL framework**

**About Capgemini**

**At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.**

**Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.**

**We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.**

**Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.**

**For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 12 years in a row.**

**Our Commitment to Diversity & Inclusion**

**Information Security and Compliance**
**Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual

  • IT Service Delivery Manager

    3 weeks ago

    Perth, Western Australia Green Light Full time

    Job Title: IT Service Delivery ManagerAbout the Role:Oversee the end-to-end delivery of IT services, ensuring they meet or exceed service level agreements.Coordinate and manage service requests, incidents, and changes through the IT service management tool.Track and monitor service delivery metrics and performance indicators.Key Responsibilities:

  • IT Service Delivery Manager

    4 months ago

    Perth, Australia IBM Full time

    Introduction Your Role and Responsibilities Service Delivery Management: - Oversee the end-to-end delivery of IT services, ensuring they align with business objectives and meet defined SLAs. - Monitor and manage the performance of IT service delivery, identifying areas for improvement and implementing corrective actions. - Coordinate with technical leads...

  • Service Delivery Manager

    4 weeks ago

    Perth, Australia Capgemini Full time

    **Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.** **Let’s talk about the role and responsibilities** **As a Service Delivery Manager, you will ensure services are...

  • Service Delivery Manager

    6 months ago

    Perth, Australia Toll Group Full time

    Company Description **About Toll Group** Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs. **Job Description**: **Location**: Perth/Karawatha. As we continue our journey of...

  • Service Delivery Manager

    6 months ago

    Perth, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to...

  • Service Delivery Manager

    2 months ago

    Perth, Australia Western Power Full time

    **Service Delivery Manager**: - Location: Perth Office - CBD, WA, AU- 16 Oct 2024This is a unique and exciting time to be a part of the Tech & Enterprise Services team at Western Power. We are at the forefront of the energy transition in leveraging existing and new technologies, including microgrid, stand-alone power systems (SPS), battery storage solutions...

  • Service Delivery Manager

    6 months ago

    Perth, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers...

  • IT Service Delivery Excellence Manager

    4 weeks ago

    Perth, Western Australia Datacom Full time

    Datacom, a leading provider of IT professional services in Australia and New Zealand, seeks an exceptional IT Service Delivery Excellence Manager. This role offers a unique opportunity to shape the delivery of high-quality IT services and drive customer satisfaction.Job Description:We are seeking a seasoned professional with expertise in service management...

  • Managed Services Delivery Lead

    4 weeks ago

    Perth, Western Australia Atturra Full time

    Job SummaryAtturra is seeking an experienced Service Delivery Manager to join our team, responsible for the successful engagement and delivery of Managed Services contract commitments.Key ResponsibilitiesContract Management: Ensure the delivery of Managed Services contracts in line with the company Service Delivery Management framework and within time,...

  • Manager Service Delivery

    3 months ago

    Perth, Australia Rio Tinto Full time

    **Manager Service Delivery** - Great opportunity to join a global organisation at the forefront of mining - Excellent work environment where people are valued and respected - This new role will expose you to exciting technology and challenge the way you work - Permanent opportunity based in either Brisbane or Perth **About the role** Finding better ways to...

  • Service Delivery Excellence Manager

    4 weeks ago

    Perth, Western Australia Capgemini Full time

    About the RoleAt Capgemini, we are seeking a highly skilled Service Delivery Excellence Manager to join our Cloud Infrastructure Services practice. This exciting opportunity will enable you to leverage your expertise in service delivery management to drive business growth and excellence.The ideal candidate will possess a strong track record of delivering...

  • Senior Service Delivery Manager

    1 month ago

    Perth, Australia Datacom Full time

    Our Why  Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.  About the Role (your why)   The Senior Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective...

  • Senior IT Service Delivery Manager

    3 weeks ago

    Perth, Western Australia Green Light Full time

    About the RoleGreen Light is seeking a highly skilled Senior IT Service Delivery Manager to join their Technology Client team in Perth. This is an excellent opportunity for a dedicated professional to oversee the end-to-end delivery of IT services and ensure they meet or exceed SLAs.Key ResponsibilitiesOversight of IT service delivery, ensuring alignment...

  • Service Delivery Manager

    3 weeks ago

    Perth, Western Australia A.I.R Recruitment Full time

    Perth Service Management RoleA seasoned Service Manager is required to lead the daily operations of our service department in Perth. This key role ensures customer satisfaction, efficient service delivery, safety, and compliance, while driving business growth.The Ideal Candidate:Must have tertiary qualifications in business, logistics, management, or a...

  • Strategic IT Service Delivery Manager

    2 weeks ago

    Perth, Western Australia Capgemini Full time

    Company Overview">Capgemini is a global collective of free-thinkers, entrepreneurs, and industry experts who use technology to reimagine what's possible. Our diverse team is passionate about driving sustainable thinking into our operations and the work we do with clients.We believe in creating a safe, flexible, and inclusive culture where everyone can bring...

  • Service Delivery Manager Injury Management

    8 months ago

    Perth, Australia Gorilla Jobs Full time

    Flexible working arrangements to maintain a great work-life balance - Great team culture with ongoing learning and development support - Salary packaging options and purchased leave Looking for a leadership role that allows you to inspire and lead your team to deliver great results? Our client is looking for an experienced Rehabilitation Consultant to fill...

  • Expression of Interest

    4 months ago

    Perth, Australia Atos Full time

    **Expression of Interest - Service Delivery Manager**: - Publication Date: Aug 29, 2024- Ref. No: 519916- Location: Perth, WA, AU, 6008**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **About Atos** Atos is a global...

  • Flyer Delivery Personnel On a Honda Postie

    6 months ago

    Perth, Australia Freaky Flyer Delivery Pty Ltd Full time

    Freaky Flyer Delivery are looking for "Expressions of Interest" in becoming a full time flyer delivery person, warehouse located in Wanneroo WA 6065 You must have a current Western Australian Motorcycle License (very important) You must have a reliable smart phone with GPS tracking capability You must have own transport to and from Wanneroo when...

  • Digital Field Services Delivery Manager

    7 months ago

    Perth, Australia Energy Resourcing Full time

    Overview: **The Company & Benefits** Woodside are Australia's largest independent dedicated oil and gas company who aims to be carbon neutral by 2050. Woodside are a prominent global energy company who are proudly Australian with a spirit of innovation and determination. - On-site gymnasium including yoga & pilates classes - Meditation, relaxation & prayer...

  • Service Delivery Associate

    6 months ago

    Perth, Australia CyberCX Full time

    Work in a dynamic, independent environment - Hybrid work arrangements - Ongoing personal development CyberCX is Australia’s leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Service Delivery Associate to join our Service Delivery team. The Service...