Case Specialist

2 weeks ago

Perth, Australia Brunel Full time

On behalf of our client, a High-Profile Global Oil & Gas Group, Brunel is presently recruiting a Case Specialist - Investigations to join the HR Operations Team for a long-term contract located at their Corporate CBD premises.

**About this role**
The Case Specialist - Investigations will be responsible for delivering Company’s grievance management process, working closing with the HR and Legal Teams, leadership and external stakeholders.

The role will conduct formal workplace investigations and provide advice on grievance resolution processes, contributing to a positive employee experience whilst ensuring compliance with Company policy and the relevant legislative frameworks.

**Key responsibilities**
- Grievance Management - conduct frontline information gathering interviews, formal workplace investigations, mediation and coaching where required. Advise HR Business Partners and Supervisors on grievance management processes. Maintain confidential and secure records
- Use existing investigation expertise to contribute to continuous improvement
- Advise on point of escalation and activation for external service providers and manage briefing/debriefing of grievance matters in their engagements within the organisation
- Provide advice to HR colleagues and Business Leaders across a wide range of Employee Relations topics / issues as required
- Engage with Legal to reduce exposure to workforce related risks and determine risk mitigation strategies
- Build awareness/knowledge and manage country specific training across the business in relation to discrimination, harassment, bullying and EEO (including legislation, responsibilities for Supervisors and Company expectations for all employees)

**About you**
- Ability to autonomously manage complex and confidential employee matters to deliver quality outcomes with a demonstrated combination of poise, sensitivity, assertiveness and tact to build trust and psychological safety
- A ‘people’ focus - to proactively improve the experience of all parties involved in an investigation. Ensure individuals feel safe, supported and respected throughout the process
- Strong verbal and written communication skills and attention to detail - demonstrated ability to communicate clearly and concisely, including writing formal investigation reports
- Sound experience conducting grievance investigations and demonstrated ability to successfully facilitate resolution of complex interpersonal conflict
- Knowledge of Australian Discrimination, Harassment and Bullying (EEO) Principles and related legislation
- Strong influencing skills with the ability to build relationships and influence diverse stakeholders across all organisational levels, both internally & externally
- Project management capability and experience in facilitation of training programs beneficial
- Ability to foster a safe, respectful and inclusive culture
- Demonstrated commitment to Company values

**Our offer**
- Excellent negotiable day rate
- Approximate duration 18-month contract
- Flexible working arrangements offered

**About us**

Operating in Australasia since 2001, Brunel has major bases of operation in Perth, Sydney, Brisbane and Port Moresby, which are further backed by the strength and reach of a truly global network spanning 44 countries, 100 offices and 45 years of successful operation.

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