Retailer Engagement Specialist

4 weeks ago

Macquarie Park, Australia Metcash Full time

Our network of family-owned businesses is taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, working with local retailers to deliver personalised solutions that make a difference.

As a Retailer Onboarding Specialist, you will support the national roll-out of the IGA Rewards and IGA Shopper Online program, engaging directly with IGA retailers, Point of Sale System vendors, internal stakeholders, external suppliers and IGA customers.

This role will be responsible for managing retailer program onboarding, retailer account management, and for providing support to the Retailer Onboarding & Success Manager on varied business development projects. Key areas of focus to deliver role objectives include the end-to-end onboarding and support of retailers and building and maintaining positive working relationships with retailers.

**What you'll do**
- Account Manage IGA retailers nationally. Support multiple accounts with the launch of Digital Channels programs by onboarding and providing post-launch support.
- Collect, collate, and manage retailer account details, contact relevant store-specific information and data integrity related to IGA Rewards in a cloud-based CRM database.
- Manage the end-to-end delivery of a retailer training program. Engage retailers to ensure team members comprehend and understand key learning outcomes.
- Maintain a positive working relationship with state operations teams, retailers, suppliers, and vendors.
- Monitor progress against milestones, project plans and program-roll out for reporting back to management and internal stakeholders.
- Provide support to the wider Digital Channels Team from time to time with program developments and engagement with Metcash IT, Metcash Retail Technology, and external POS Vendor stakeholders.

**What you'll bring**
- Excellent written & verbal communication
- Proven ability to build positive working relationships with stakeholders.
- Advanced planning skills and excellent attention to detail
- Self-starter with a sense of urgency to drive change and the ability to set direction.
- Accountability, time management and organizational skills
- Working within a very dynamic and complex business environment with multiple stakeholders, both internal and external.
- Managing multiple stakeholders from various backgrounds and levels

**What we can offer**
- Hybrid working - flexibility is in our DNA.
- Free on-site parking and close to public transport
- An extra week of annual leave after your first year as part of our Fifth Week program, and the opportunity to purchase annual leave to help you recharge.
- Our MetHealth wellbeing program is designed to help you enjoy work/life balance and get the most out of life.
- Access to 12 paid weeks of gender-equal parental leave for primary carers, and three weeks for partners

**_We’re all about celebrating success, and we’re proud to be a WGEA Employer of Choice for Gender Equality, an accredited FlexReady workplace and a Gold Standard Mental Health First Aid skilled workplace._**

The industry is changing, and we need adaptable people who thrive under pressure to build meaningful relationships with our diverse family of independents. So, get stuck into a promising career in a fast-growing industry. Together, we can supply Australia/New Zealand with a better retail future, powered by local communities.

  • Retailer Engagement Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    Our network of family-owned businesses is taking on the competition, and our Marketing, Creative and Communications Team help put them on the map. They use data-driven insights to understand what customers truly want, working with local retailers to deliver personalised solutions that make a difference.As a Retailer Onboarding Specialist, you will support...

  • Retailer and Shopper Support Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    Join Our Team as a Retailer and Shopper Support Specialist at Metcash GroupAre you ready to embark on an exciting journey in the world of retail and customer service? Do you thrive in dynamic, fast-paced environments where no two days are the same? If so, we have the perfect opportunity for youAbout Us:Metcash (ASX:MTS) is Australia's leading wholesale...

  • Engagement Specialist

    1 week ago

    Albion Park, New South Wales, Australia Kingston Human Capital Full time

    $68-$79 + Super per hour, based on experience Albion Location WFH 2 days per week, and 3 days in the office after your training periodAre you an experienced Engagement Specialist with a passion for making a positive impact in your community? We're looking for a talented individual to join the Stakeholder Engagement and Change team at the Marine Rescue...

  • Change and Learning Specialist

    2 weeks ago

    Macquarie Park, Australia Metcash Full time

    **Join Our Team as a Change & Learning Specialist!** Are you a dynamic and motivated individual with a passion for driving positive change within organizations? We're seeking a talented Change & Learning Specialist to join our team and play a key role in transforming the way we work. If you're ready to take on a challenging yet rewarding position where you...

  • Retailer and Shopper Support Specialist

    3 weeks ago

    Macquarie Park, Australia Metcash Full time

    At Metcash, you’re **_part of something bigger_**. You have all the perks of a small business heart, without missing out on the big business support. Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop...

  • Retailer and Shopper Support Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    At Metcash, you're _part of something bigger_. You have all the perks of a small business heart, without missing out on the big business support.Being part of something bigger means you're part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself,...

  • Demand Forecasting Specialist

    3 weeks ago

    Macquarie Park, Australia Metcash Full time

    The best store in town needs the right support to thrive and our Logistics and Supply Chain Team are the champions keeping local business in the game. From our warehouses and stock rooms, the team connects customers with products they know and love, through our community of local, independent retailers. We currently have an opportunity for **four** **Demand...

  • Retail Manager

    2 months ago

    Macquarie Park, Australia Redpath Partners Full time

    ASX Listed Property Developer & Asset Manager - Must demonstrate previous experience on a large asset / small portfolio - Main focus on retailer engagement & management Partnering with Redpath Partners, our client is one of Australia's largest ASX listed property groups that specialise in the development and asset management of retail shopping centres. Due...

  • Promotions Systems Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    We are seeking a dynamic Promotions Systems Specialist on full time basis based in Macquarie Park to support the Promotions Systems Manager and knowledge, leadership and training for the wider team.What you'll doA specialist in the Retail Express RE 2.0 Promotional software, interfacing RE 2.0, ERP, PE and future integrationsIdentify and resolve integration...

  • Community Engagement Specialist

    2 months ago

    Bedford Park, Australia BespokeHR Full time

    Help drive the community engagement strategy for a purpose-driven organisation where you can make a real difference. - Full-time permanent role, based in Bedford Park - Inspiring vision - Supportive, successful and passionate team environment with a variety of strategic projects **About the Company**: Working together to prevent, cure and care, the Flinders...

  • Demand Forecasting Specialist

    1 week ago

    Macquarie Park, Australia Metcash Full time

    The best store in town needs the right support to thrive and our Logistics and Supply Chain Team are the champions keeping local business in the game. From our warehouses and stock rooms, the team connects customers with products they know and love, through our community of local, independent retailers.We currently have an opportunity for four Demand...

  • Retail Manager

    1 week ago

    Macquarie Park, Australia Redpath Partners Full time

    ASX Listed Property Developer & Asset Manager Must demonstrate previous experience on a large asset / small portfolio Main focus on retailer engagement & managementPartnering with Redpath Partners, our client is one of Australia's largest ASX listed property groups that specialise in the development and asset management of retail shopping centres.Due to an...

  • Paid Social Specialist

    2 months ago

    Macquarie Park, Australia Salt Recruitment Full time

    Salt has partnered with one of the largest FMCG retailers in Australia. They are looking for a Paid Social Specialist, passionate about the meta space to deploy campaigns for one of Australia’s leading grocery stores. - You will have the opportunity to up your skill set by driving consumer engagement for one of the largest FMCG brands in Australia. - Join...

  • Customer Engagement Coordinator

    2 months ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits!** - Permanent role - Work with a Global Brand - Modern offices in the heart of Macquarie Park, 2113 - Awarded Globally best place to work - Parking onsite and a short walk from public transport - Hybrid flexible working environment **About the company...** As a leading pharmaceutical company with a global reputation, my client are committed to...

  • Customer Engagement Coordinator

    3 weeks ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    **Benefits!** - Permanent role - Work with a Global Brand - Modern offices in the heart of Macquarie Park, 2113 - Awarded Globally best place to work - Parking onsite and a short walk from public transport - Hybrid flexible working environment **About the company...** As a leading pharmaceutical company with a global reputation, my client are committed to...

  • Community Engagement Specialist

    4 weeks ago

    Bedford Park, Australia BespokeHR Full time

    Help drive the community engagement strategy for a purpose-driven organisation where you can make a real difference. - Full-time permanent role, based in Bedford Park - Inspiring vision - Supportive, successful and passionate team environment with a variety of strategic projects **About the Company**: Working together to prevent, cure and care. That simple...

  • Retail Manager

    3 weeks ago

    Macquarie Park, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...

  • Retail Manager

    1 week ago

    Macquarie Park, Australia Dexus Full time

    Dexus (ASX:DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion.We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.The...

  • Community Engagement Specialist

    1 week ago

    Bedford Park, South Australia BespokeHR Full time

    Help drive the community engagement strategy for a purpose-driven organisation where you can make a real difference. Fulltime permanent role, based in Bedford Park Inspiring vision Supportive, successful and passionate team environment with a variety of strategic projectsAbout the Company:Working together to prevent, cure and care. That simple sentence sums...

  • Customer Engagement Coordinator

    1 week ago

    Macquarie Park, Australia Healthcare Professionals Group Full time

    Benefits Permanent role Work with a Global Brand Modern offices in the heart of Macquarie Park, 211 Awarded Globally best place to work Parking onsite and a short walk from public transport Hybrid flexible working environmentAbout the company...As a leading pharmaceutical company with a global reputation, my client are committed to improving people's lives...